Netspeed

Absolutely fantastic service that you could not get from a larger telco. I let them know that I had no internet so time was of the essence, and within five hours they had dropped off a modem to me and activated my connection. The rural broadband connection is fast. I highly recommend Netspeed.

Great face-to-face customer service - friendly chap, but, not so great on communication in other forms... e.g. no communication that there is an outage or when it is fixed. I have had to contact them every time wondering why it's not working. When you're business who relies on internet, not really ideal - and have lost business because of this. Yes, it is a heck of a lot faster than what we get rural (though speeds really do vary from day to day) however, in my opinion there are too many outages. It is very expensive, and so is the monthly plan, but not much choice out there, so I really don't have a choice. Be prepared for a hole in you're ceiling too. I hope that things improve.

Totally Awesome company.Its not very often that I give such high praise but Netspeed deserve this completely.Moved into a newbuild house 3 weeks ago in a rural area. Searched for various internet options without getting very far.Wired fibre broadband was out of the question because it turns out we are not hardwired to the network.Started looking at rural wireless BB instead.No service with Uber or Spark. Did on online check of nearet cell tower - it was 2km away so should be ok.Called vodafone - awful customer service. Agent sounded bored and I knew more about her service than she did.Then I called Netspeed. That was 2 days ago.Today we are connected to the world.I held off writing this review until today because I'm a glass half full kinda guy and I was expecting things to go wrong - nothing is ever as good as it sounds at first, right?Spoke to their Agent called Stan. He was so helpful and knowledgabe - didnt have to pump him for answers like vodafone. He was clear and simple with his information.Signed up there and then. He emailed the invoice which I pad today. He posted the router - that just arrived by courier.Plugged it in and got connected in 30 mins (thats the desktop pc, 2 laptops, a tablet and a smartphone.Heres the thing - its contract free. No penalty for stopping contract.Router was $300 but we get to keep it.several options for data and phone which you can swap around whenever you like (and yes they will accept you going onto a cheaper tariff if youre not using all the data)Current plan is 120GB per month @ $100 per monthWe pay for VOIP phone at $15 extraThere is so much extra that comes with it -free voicemailfree email to fax servicecalls to many international destinations for 5c per minfree VOIP calls using my smartphone via the router (thats witchcraft right?)Can even control the router using my smartphone.Finally, I am NOT an employee or on commission! Just a very satisfied customer.