The Doctors Apollo

Honestly I am so over this. I rung to see if I can change my COVID vaccine to my GP rather than West Auckland. I was told yes but a nurse will need to call me back - this is after I have answered the 3 questions already. I'm on my third attempt at calling (due to their phone queues - this is a normal sequence and not just COVID) and I'm trying to also work. I realise you are doing your job but a call back won't work as I am trying to work and also on back to back on calls. Why can't someone just take my call?? I always leave a message with this practice - no one answers - so stressed. No understanding of service. And yes I have raised the level of service with the practice and with no luck. Totally exasperated.

My experience on the whole has always been good apart from the occassional wait which is to be expected in a Medical Centre from time to time. Today the Receptionist was a delight & my Doctor her usual bright, professional self. My interaction with the front staff when booking my appointment was also 10/10. Let's not forget what these people have been through over the last couple of years. I think they do an outstanding job under the circumstances.

The receptionists here are generally quite friendly and welcoming. Even though it’s not necessarily always the case, there are a few girls who would go the extra mile for you when you need something sorted out and I really appreciate that. I’ve only mostly seen Dr Andrew Lott, who in my opinion is an exceptional GP. He’s thorough, knowledgeable, attentive and never makes you feel rushed. Although he’s usually booked out a few days ahead (which is very understandable) he’s very good with being on time.

Generally good service and convenient with various specialists, lab test and trg imaging in the same block. The prices are on the higher side and service can get quite bad at times but convenience and experienced doctors are a big plus

You will never be able to see a doctor on the day of or the day after or even the same week - minimum of a week wait. RIDICULOUS. If you are sick and need to see a doctor for antibiotics or common cold/cough, don't even bother. So so so frustrating!

First of all their wait time is 2-3 weeks, every time we call them all we get it 2-3 weeks wait time or take our little one to shore care which cost $60 for kids and $110 for adults. Doctors aren’t that qualified either they don’t do proper check. My partner was diagnosed with copd and reports were sent to Apollo in 2021 and doctors here didn’t do anything & This time she went and pointed out copd and some doctor managed to refer her to the hospital. It was very poorly managed, all i can say is that even though they are doctors. It is still a business to them.I wouldn’t recommend this place at all.

Unable to get an appointment, they want to do a phone consult first, then an in-person appointment and charge me again. Was told by receptionist this wasn't necessary and would be called back to discuss after asking a doctor. Never got a call back so I called them and was told by reception that I couldn't get an appointment at all with my symptoms because of covid (even though I've had them for six months which is why I'm concerned).Not the first issue with Apollo. Earlier this year I saw them for minor surgery and was told I needed a referral to a specialist, again had to call back after a week because received no contact, no referral.Tried to leave a message to the CEO on their feedback form through the website which they encourage and which says you will get a response in 2 business days, well that was nearly a full month ago now.This is ridiculous, will be changing practices.

Watch this Centre! 2/4/2023Just before Covid Travel restrictions were lifted (which the Doctors would have known about), they rushed my friends appointment through so they could charge nearly $300 for her exemption to travel, when the restrictions were lifted the same afternoon.Blatant extortion!

Thanks all.Our gp is always best. The medical center busy but all staffs try to do the best.

Been a patient here for 3 years and I’ve seen the service drastically decline. It’s impossible to get an appointment to see a doctor anything shorter than in a weeks time.