Mornington Health Centre

The reception is terrible, they don’t change things on time. Tell people they have to wait so long and hard toget in. Always call up asking for money when they say your appointment is free of charge. Absolutely rude and unfair too.

Dr Taatske Rijken has been the most helpful and empathetic Dr I have ever been to. She is able to understand the overall picture of your health much better than others. She takes the time to thoroughly explain treatment options. Informative without being pushy or pressuring.

worst health centre I have ever been to, messed up my prescription almost every month even though it was the same each time, would take 2-3 phone calls and conversations with multiple people to fix the mistakes they made and receive my correct prescription, rude receptionist, would constantly have to follow up with them, and my doctor was constantly away and the other doctors refused to give me my medications (even though they are on my records and I have been receiving them for years). Don't go here it's a headache

The nurse administered too many doses to my under 5 daughter. She failed to apologize or show any responsibility even though I clearly told her the situation. The receptions were also very rude. The childrens vaccination coordinator called me multiple times to get my under five daughter to come and get her MMR vaccine. The nurses then went ahead and vaccinated my daughter with multiple other vaccines, without giving a clear explanation and without checking out my daughter's previous vaccine history.

Been first in the queue for 30mins on the phone only to be hung up on midday on a wednesday. Another time refused to give my children separate appointments because doctor could see them at the same time but then one of my kids did not get medical care because there was no appointment for him. Special needs are ignored. Never get the same doctor twice and bad at communicating. Not a safe place to talk about issues that require a broad view. Not listened to

After being a patient here since I was 8 years old I have finally changed practices. The nurses and receptionists were always lovely to me however I've had nothing but issues with the doctors in particular with Elaine Harvey.Trying to get an appointment with any gp is worse than pulling teeth but trying to see Elaine you had to book atleast 3 weeks in advance! Had to wait over an hour for your appointment and even with the first appointment of the day she would be over half an hour late. Longest wait time I had was 2 hours.Asked for years to see if I have endometriosis to be told I'm too young" or "you'd know if you had it". Told me my tonsils looked great during an appointment and when I reminded her I had them removed at 16 she told me "I was wondering why I couldn't find them". Lovely lady but terrible doctor!"

Just rung for a statement. Love the Doctors there but the reception let's them down big time. All need a course or training on customer service. It's appalling the way you get spoken to there and the sarcasm! Wouldn't have any of them on my front counter. Update 2023 Service has improved.

Mornington health center having one of the bad helth services and not good responses evrytime from receptionest being roud and they don't take seriuse I think when parents call them regarding to there kids are health or try to make appointment. Which is not good like playing with our life.

Mornington health centre is popular & busy. Always treated with respect & helpful in every way

I'm surprised at how negative a lot of these reviews are. I've been a patient at MHC for the past 18 years, and I've had a very positive experience on the whole. I've never had to wait ages for an appointment, I've had very good care from all the doctors and nurses I've seen, and the front desk staff have not been rude to me ever. Maybe it's because I try to be friendly to them, too? It is a very busy place, to be fair, and I do think they are harried at times. Best doctors in my experience have been: Helen Holden, Jonathan Woolrych, Taatske Rijken, Eric Bradfield and the lovely John Byron (very thorough and conscientious).