Jetstar NZ Domestic Terminal

Don’t make any plans with Jetstar NZ . They always cancel their flights. We have our flights booked on 11/05/23 @ 0825 and it’s cancelled due to Operational reasons . We booked another flight with a different timings and it’s cancelled due Engineering Issues. Never ever flying again with them. Cheap is not always good!! Good bye Jetstar! Never Ever recommend this Airlines to any one.

Absolutely trash service! Such a rude and disrespectful customer service at the counter! Yes my son was a couple of minutes late but he didn't need to be treated like a 2nd rate human being. What the heck is the matter with you lot? A bit of kindness goes a long way. Sheesh a bit of professionalism is a must.Look if you're not happy at your job do the rest of us a favour and quit, yes that's to you the lady that was at Jetstar Auckland counter today at 9am-10am 13/07/23.There were cheaper flights to rebook with you lot but paid an extra $100 for a flight with Air NZ. Never going to book a flight with Jetstar again.

I would give 0 star if I can. Took jetstar three times, late by at least 2hr each time.Worst airline experience ever.

Shame on you Jetstar, you don't respect your clients. Wherever are the problems you shouldn't be operating. Worst fly company ever. Since 6am in Auckland waiting for a fly, just delayed. Now the fly it's supposed to be at 4:40pm unbelievable. Don't fly with them.

If I could leave 0 stars I would. The NZ wing (excuse the pun) of Jetstar or is by far the most poorly organised airline in the world. In the past year I have not had a single flight that has left on time and have had 3 of my last 7 flights cancelled with only a few hours notice. I don’t know what is going on but some changes need to be made. Make your staff more considerate and if you operate an airline at least ensure your flights take off!

My early morning flight has been canceled. Jetstar was able to be efficient and put me back on the next flight. First flight with Jetstar and certainly not the last

So, what happened, was that on Good Friday we had booked a flight to Wellington from Auckland Domestic Airport, an hour before the flight it got cancelled due to mechanical issues, I was clearly upset since we had no where to go, and my flight had been cancelled, I tried to remain calm since we had to delay all our rentals and hotel bookings in Wellington and I would’ve been even more disappointed if it wasn’t for a lovely lady from Jetstar named Lyn.Lyn was a lovely niue lady and if you ever read this our trip was saved because of you. She made the experience so amazing, she helped us with meal vouchers in the airport, booked us accommodation since we had nowhere to go for the night, got us free transfers to and from the airport and rebooked our flights for Saturday.I know some might say that it’s there fault and that’s what they should be doing but it’s not the check in ladies fault, Jetstar is just like that as such a cheap airline. I just appreciate Lyn for helping us along the way.

I would never choose Jetstar the rest of my life. An Indian Staff at luggage check in point shouted to me when we were trying to explain what happened, he just wanna say what he wanna say and not listening at all. And when I try to talk to another staff he cut off the conversation and shouted again. Seems like there is no basic education required for their staff.

when flight is rebooked from queenstown ,i didn't receive any email or text for the new flight information, next day KIOSK don't allow me check-in, later the flight is delayed, again no email or text received,