Action Equipment

Made the mistake of taking out a 5 year warranty, I could have bought a new ride on mower at the prices I was charged ,certainly not the most cost effective company around.

I’m fully aware not all customers can be helped above and beyond every time but at Tauranga branch they have a star able to give the worst customer experience guaranteed!Chainsaw service quoted 1 week turned into 4 full weeks. Parts ordered at 2 different points in time whilst full diagnostic would be done to begin with to find out exactly what needed replacement. To make it worse OK was already given by customer to actually go ahead and replace these 2 specific components when saw was brought in! The saw is from ‘92 and has not been used for at least 5 years!Customer also needs to chase status themselves (3x)…when being critical about procedure the COVID trump card is pulled…”it is what it is mate”. To top is off suddenly my telephone number was unknown; we double checked existing details in the system at drop off and they have contacted me in the past!To finish off on a positive note; I now have my saw back and don’t ever have to deal with these “mates” again!

Fantastic service from Kevin and the team in Tauranga who went above and beyond to supply us with a generator following Cyclone Gabrielle here in Hawkes Bay. Kevin was great to deal with over the phone and stayed back after hours to ensure the generator could be collected in time to be delivered to us down here in Napier. Hugely appreciated, thank you.

Great service and good multi buy discounts

Always helpful when I call in for things

Appears to have gone out of business. phone no longer works

Very experienced well managed team of technicians

Very unsatisfactory. Thought I had done a deal on a quad bike having got to the shop at 0730 only to find that the team don’t talk to each other and it was sold to another person later that morning.I am a person who believes a hand shake is very important in life.

Awesome bunch of guys, great advice whenever you need (for free). Well stocked store, with all the two stroke and electric gear, small tractors, ride-on mowers. And a smattering of hand tools.A bunch of locations in the bay and Waikato so easy to get to.Been with them buying small engine gear for years now, that not likely to change any time going forward.

What a disappointment. I gave this establishment 5 stars a few years ago but different people in there now. I took a $650 mower in for a service $280 later and now it doesn't start at all