Michael Hill Lynn Mall

worst customer service and so unprofessional. One of the workers spilled my drink all over me and the manager told her to just walk away without apologising. Then the manager called security and was claiming i was abusive when his employee pushed into me! the security explained to him that i wasn’t being abusive and he just smirked and the whole time degrading me for swearing after having my $10 drink spilled all over me!!!

Super disappointed at the customer service at Michael Hill. I bought a bracelet for my daughter. The store recommended Mr Minit to engrave the bracelet. The engraving was terrible and ruined the bracelet. Michael Hill do not want to take any responsibility and will continue to recommend Mr Minit. This bracelet cannot be given to my daughter. I will not use either again.

Professional staff, clean and well-organised store, and a variety of products to choose from.

Extremely bad customer service"I went there to return a ring I bought last Saturday from the Albany branch. So

Customer service at MH New Lynn is pathetic. I bought a pair of Huggie earrings, they gave me different pairs. I returned them. 6 days later, they gave me the correct ones but one of the earrings was clipping well. I returned that pair again and upon returning a week later to collect the replaced pair, I was asked to return the old pairs that I had returned on my second visit. I got so mad I didn’t want the earrings anymore and I asked for a refund. The sales lady weren’t able to process a refund. The manager will process refund when he’s at work on the following Tuesday. Was promised a call on Tuesday- didn’t happen. I called on Wednesday, walked into the store for the refund to be processed. I was promised that I should be able to see the refund on my account within 11 hours. 29 hours has passed and I still have not received anything. What a horrific experience! I honestly give up. Not even worth a 1 star.

Staff member Neerja or Neera was so rude and arrogant. Was speaking to the lovely Myrtle who was helping us when Neera decided to jump in so rudely and disrespectfully. She was overconfident in telling me my ring was arriving in a couple of days - it took over 8 weeks from that interaction for my ring to arrive. She has no customer service" skills. I understand due to the material of my ring and covid circumstances there may be delays in getting the ring back to me

Terrible, bought something to have engraved and got recommended to mister minit, who absolutely stuffed it up. They originally said their engraving costs around $50 as I was looking, but as soon as I purchased they changed it to $150

Vicki the manager is top notch, staff very friendly and patient with my specific requests. Got put off with Pascoes Lynmall manager who had attitude, so am grateful to the team at Michael Hill for excellent customer service. My sons will love the quality gold items - all the best, bless you Vicki

Rubbish customer service. Have always been impressed with Michael hill in the past. However the Indian lady was rude and unhelpful. Just go to the warehouse for the same service with a more equal price.

The worst customer service experience I had this year with Michael Hill New Lyn. I normally purchase from other branches where they treat customers professionally and nicely. I would never go back there again they don't even know how important each and every customer is. First of all they do not have a product knowledge and top of that the tone of talking is way rude. Sorry but you have lost one customer who ❤️ loves Michael hill dearly