Michael Hill St Lukes

Customer service was great. They we’re very helpful in assisting with my problem. Both nuch and pretty were very kind and understanding

Michael Hill St Lukes used to be a great store under the manager named Ollie, who took care of his customers. Under the new manager, I was spoken to rudely and given incorrect information about my purchase.Really disappointed. Won't be returning to this Michael Hill branch.

Took my wedding ring in that had lost a diamond after not even one day. Was told that because we didn’t get a 6month check, which we were never told about, the life time warranty was void. We asked to speak to the manager who said she was busy serving a customer despite there being 5 sales assistants that could take over and only her that could help us. After 20mins waiting we left. Disappointed. Will never shop there again.FYI make sure you get a 6month check and documentation signed even if not told about it. They will not take responsibility. Also note: in the space of 2 days 4 people told me of diamonds falling out of their Michael Hill rings. Shoddy workmanship indeed.

The staff were very helpful & kind. There was a good range of jewellery, similar to what I had seen online. Prices & services were explained to me clearly.

St lukes branch had purchased online came in to pickup this morning roumd 10.00am, asked one of the staff I needed assistance she was with another customer which was understandable. But the nerve to say wait later bad customer service there.other than that had another staff that helped put she was lovely.

Staff was helpful went to get wife new rings and they has the perfect set for us and they had a sale of at the time so work out perfect thanks ladies there for the help

They work for commission and it shows. Why else would different sales staff recommend to get a wedding band resized over 3 sizes smaller, when I’ve specifically asked for one made to size? Their jewellery is beautiful, I simply dislike their sales methods. Pushing to get a sale through on the day, conveniently forgetting to mention that the item is excluded from change of mind returns, etc. (this was at Michael Hill Onehunga).

I have dealt with the same Indian girl she is awesome. Making a commission is apart of her job no complaints about that. I love her customer service skills and the product she advises for me are perfect.