Lumino The Dentists | Support Office

They don't even deserve 1 star. They take money out of your account with no authorization, even when I told them face to face that I didn't want my plan renewed This has happend 2 times. No response to my emails no response on Facebook chat. Under no circumstances join lumino .

Well guess there’s no other place better

Called in to know if CBD branch has a certain service. The lady took my number and told me someone will call back. No one called

I have been told by my lumino dentist that I had to contact the Lumino head office as they could not be bothered with my enquiry. I have called 3 times and left several messages but no one will return calls even after being promised twice that they will.If you plan to go with Lumino I recommend that you don’t pay for a years services and get the saving. They have zero service and I am having to walk away without the services I have paid for.

I have been trying to cancel my plan as I have moved overseas and had asked for the remaining balance to be charged to my account and then the plan be wound up. However, Lumino have advised that this is not a possibility and I'll need to contact a month before my plan renews again for another year. There are a number of other NZ-based companies that offer cancelling a plan early and then being charged the remaining balance so unsure why this is too difficult for Lumino.

3 strikes: First was waiting 3 months for a refund after chasing this every 2 weeks and getting a different story. Eventually they just stopped replying. Second was getting a txt the evening before an appointment telling me it was cancelled and they will call to reschedule. Never got a call and when I called they said the next appointment was in 3 months time. Third and final, is trying to get in touch with someone to resolve this. Left messages with the practice, then call head office and they say they can't help and to call practice. They either don't care or have too much on, either way its not a pleasant experience dealing with Lumino and I'll be looking to change.