illion Auckland

Not impressed, they were chasing for $21! Unpaid tolls. The Funny thing is its a company vehicle i drive! I keep telling them they needed to speak to the company i work for. Emailed them, supplied our company email contact. I even called NZTA and told them of the situation as they handed this debt over to these dogs. I've never had bad credit or dept in my life so i'm frustrated and insulted. Not once did anyone from these goons reply to my email or bother contacting the company i work for. You should be ashamed of yourselves. The Company i work for also called as asked them why they were hassling me. Said its a company vehicle and i had nothing to do with it! disgusting!

Does anyone have a CLUE what is going on in this company? Spent hours getting passed back and forth and not ONE PERSON has a clue! It's a joke.

My details are incorrect, and it's been months and they still won't look into the dispute. Several calls and I'm on hold for 30+m before I give up and hang up.

Absolute disappointment. This company has posted incorrect information on my credit - creditors that I don’t even know about and have never dealt with. I have tried to contact them to have this corrected and to obtain more information but they are impossible to get ahold of! They have no number to contact them on and take more than two months to reply to any queries via email - the email responses are unhelpful and don’t even address the queries raised. If there is credit fraud in NZ it’s because of the useless service provided here by this agency that should be there to help. Why bother stating that we should contact them when information is incorrect when they won’t bother taking action.

The experience that myself and a college have had with your agency and have been completely let down by you.We have been back and forth with you for several days over an account that was not closed- yet paid for A YEAR AGO!!! this has stopped us from buying a house! we were promised a receipt proof 5 days before receiving and not contacted across those days to notify of a reply- we had to call several times every day and speak to many different people explaining the same situation over and over!when we did finally receive it the date on the receipt was dated incorrectly- was dated the day it was sent and not the day it was paid- again ONE YEAR AGO!!This was a horrible experience over something that never needed to be an issue!I hope you do not treat all your customers like that!

What a useless company. Spoken to many people, calls and emails. My time and money spent on contacting a bunch of people who were so quick to take my money but cant even send a simple closing statement back. A simple thing that means immigration will not approve my visa and i cant even go on a holiday without getting stopped by the embassy. Its pathetic, really disgusted by a company who cant even do their job but can proudly let down people.

Very rude, given that it was a mistake from acc due to them not sending me an invoice but sending it straight to the debt collection agency.??!!I felt quite unsafe when I was asking what was this call regarding and they couldn't give me any information until I basically gave them all my information...I can't just give someone random all my info without knowing what are they calling about??Made me feel like a criminal when i never have outstanding bills of any sortsYou might want to take lessons on how to treat people, the fact that you are a debt collection agency doesn't mean that all your clients are trying actively not to pay something!!You have to be more human and maybe that works better than harassing and intimidation.

Trying to rectify details on my credit report, I've been told that they're not even registered to operate anymore. Try to call with no success, no response from anybody. Disgusting service.

Called to Settle my debt and the lady that handled my call was absolutely rude&threatened me when she could have been more polite considering nobody wants to pay debts. Not happy at all definitely killed my mood for the day, couldn’t even understand her because she had a bad Indian accent! The background noise was very noisy, made it hard to hear. When I asked to speak to her supervisor she asked if I could wait on hold while he has his lunch break, the nerve of you some people have hard working jobs and can’t wait around all day for your supervisor to finish eating their lunch, transfers me over to someone and he didn’t even sound professional. OVERALL BAD EXPERIENCE, made me not want to pay the bill luckily I know where my priorities are now. Sort your call centre staff out MILTON GRAHAM bunch of amateurs need more training to handle calls better.

Amazed and disgusted by this company. I have no debt but they are hounding me. The way they talk and write emails (with no signature or name to contact), and the fact that every email they've sent me has come from a different, weird address, makes me think they're scamming me. It was comforting to read everyone else's experiences, which match my own. Why would I give them my personal information in order to be told what the phone call is about? I will now ignore all phone calls and emails from them as I consider them scammers. Only reason they get a star is so I can post this review and warn everyone else.