Electric Kiwi

I've just joined Electric Kiwi' and I'm so stoked.The options and plans they have cover every situation. They even have an option to pay weekly if you so wish. Consumer voted them the cheapest and best for customer service.So far I'm loving the choices. Will keep you posted in another month or so!Sorry, it's been a few more months since my last review.Electric Kiwi have deducted 50 from my account every 2-3 days, over Winter, to cover my usage. I have 4 kids, all with medical issues and 3 of us at home are chronic asthmatic. I have to use the drier every day to remove dust from the clothing. The electric bills are very high but I'm grateful I don't have to pay huge lump sums as was the case with other electric companies.Over the summer months Electric Kiwi were deducting 50 every 5-7 days, which is great.I have a question: Why do the Electric Companies put the power up over the Winter months?Anyway folks, all in all ELECTRIC KIWI are not bad, consistent and give you feedback if you need it. In other words awesome communication.I'm sticking with them for now!

We have been with Electric Kiwi for 6 months now and WOW!! Family of 5 with many visitors broadband and power. This company has made life easier. I've never been late on a bill because of the automatic payments. I get my heads up email, and everything runs like magic. I HIGHLY recommend I've never received a bill over 200. Comes out fortnightly

Electric Kiwi make it impossible to do business with unless you have broadband now. Very frustrating when you don't have broadband and you're old like me. When we joined they actually had a phone number to call and speak to a human. They say in order to keep their prices low they are an ON-LINE COMPANY. (only, by the way) Good luck even joining if you don't an email address. This to me is DISCRIMINATION towards our elderly, who don't want to, or can't embrace, technology. I am disgusted.

Unhelpful and unfriendly response regarding broadband issues from this outfit. No wifi for a week and no idea when it will be fixed. They told us the account holder has to call them although we have informed that the account holder is overseas and can’t make calls from their location. Will not be looking to renew our broadband service.

The transfer to Kiwi Electric from my old provider was super quick and easy. Have now been with KE for 8 months.Staff at KE really helpful and approachable. I appreciate their excellent customer service and it’s a 10/10 from me.

Ideally Electric Kiwi deserves 10+ stars!There is no cons to this company!!! You get an hour of FREE power EVERYDAY! Yes! FREE!!!!! All those expensive appliances and everything that uses a lot of power, you can literally use for FREE! How incredibly amazing is that?! No catches at all, they’re just ultra caring and understandingAlso, they do NOT give an exit fee or notice period. If you wanna leave? Just do it. But honestly, this company is too great to leave! Me and my partner did and they just sent an email saying they’re sorry we left and I felt so HORRIBLE for leaving them! Almost straight away we wanted to return to them actually. We returned to them within a month or so and no regrets! We honestly will stick with them until the day we die!Also, PERFECT customer service!!! Never been happier!!! When we were first with them, we had an overdue bill (hardly anything) and they said we can just pay it off over two weeksI understand there’s a few 1 stars here but can’t please everyone and probably lots of people are demanding and like to complainElectric Kiwi, you guys are SPLENDID!!!!

Love Electric kiwi. I have my broadband as well as power. It goes out weekly together cheapest company I have every been with. Communication is excellent and you always know where you are at with your account as they send you an email to let you know what is going out the following week, every week. Great for if you are on a budget. Highly recommend this company.

There is not a contact number as it’s “online company” so be aware that if you have a problems they will keep you on the loop with emails, for instance I’ve been waiting for a new power meter for the last 4 months. In the meantime they keep on charging on my bills much more than I’m supposed to pay. I asked them if I can send pics of my power meter in order to update my invoices but nothing happened and of course there is no contact number so it’s very hard to solve a problem. Not recommended

What great customer service. The team on the chat is the best. They give great information to help make the best decisions. Being a electrician I deal with other suppliers and you can easy sit in a phone que for a hour and not get anywhere.Great work Electric Kiwi.

Joining was easy this will be updated once I have my first bill...Update, Unfortunately just after joining they put my power rate up while still offering a lower rate to those who joined later, consequently I am no longer a customer...