Anytime Fitness

Contract carried on past the year, I signed up for. I had to personally, physically close the account. After some time I was caught with an unexpected bill. I explained this, they did agree to half the bill. I still thought there wasn't enough communication on their behalf. Great equipment, unfortunately I was treated unfairly.

I was a member of Anytime Fitness Whangarei for almost more than a year. I wanted to cancel my membership after completion of 12 months lock period. So I visited their gym and requested for cancellation. Instead of cancelling my membership their trainer suggested that keep the membership in hold for 3 months and after 3 months if you wish to restart we can reactivate your membership. We will take your approval before reactivating the membership". Approval is because fees was directly deducting from my bank account.Recently when 3 months are over

Heaps of variety of equipment and lots of space

This gym has it all excellent facilities, good atmosphere, awesome trainers for advice. Just started here. I'll recommend this to all my friends and family. Healthy body healthy life. Awesome place to train in.

Very spacious gym with alot of machine variations to target different muscle groups.

Largest Anytime I’ve been to in New Zealand. Clean with a lot of modern equipment. One star removed due to poor quality of toilets.UPDATE: I returned here with a personal guest (a friend visiting from out of the country) and she was denied access. I've been a member of Anytime for four years and have never had an issue bringing guests to other locations; both in NZ and in the US.When I asked about their 7-day trial (as this guest had never been to an Anytime Fitness prior) the staff member stated that the trial wasn't for her; inferring that her foreign appearance/accent disqualified her from a trial membership only offered to locals.I get that you need to remain profitable, but I've been a regular paying member for YEARS and only bring a guest once every couple months. This is the first branch at which I've ever had an issue. We drove 1hr round trip, primarily just to visit my gym. 1 Star.

I'm 50+ and this is my first time looking for a gym in approx 30yrs.....Matt was able to see me the same day I rang. Matt was very welcoming and knowledgeable making me feel secure about choosing this gym for a 12 month investment in me and my health. I love its available for my use 24/7. The facilities and equipment look great. So now let the work begin....

This club has the best selection of equipment I've come across in a budget gym. Toilets and showers always thoroughly cleaned. Staff aren't pesky. Good coffee shop onsite

It's got good equipment, when I go its never super full. Clean. Don't really see the staff just do my own thing

Member of Anytime for years tried to cancel during covid, they would not let us cancel even though the contract was out of term. Took about a week to respond to emails and would not provide information requested (contract, legal firm who provided the contract advice) took money out of our account anyway even though we did not agree with Matts cancellation policy interpretation, nobody has replied to our last email - two weeks later.Has always been terrible and rude customer service but if you can ignore the staff the equipment is good.Made calls to other gyms nationally who had no issue with cancelling memberships during lockdown.Hope you are well during these strange times. Thanks for the email query in regards to wanting to cancel down your membership. With current government restrictions in place we are looking at re-opening the gym once Level 2 is announced. Part of your membership obligations includes a 30 day notice period in which you are still required to keep your payments up to date. So with that in mind what we would look at doing is starting that notice period once Level 2 is announced. That way you have the option of using the gym while your notice period is carried out. Although you might not recognize it all the renovations that we've had going on :)Hope that all makes sense and look forward to seeing you in the gym once Level 2 hits :)Warm RegardsMattManager