Auckland Quarantine

Jon and Clare basically sentenced our animals to death by cancelling 2 hours before their flight from KL to Auckland their compulsory quarantine due to the two days delay from cancelled flights from the devastating cyclone. Stating they lost their place in the queue and can only fit them in April. Despite booking and paying our deposit which they refuse to refund. Whilst our dog Molly and cat Tinkerbell were already checked in at KL airport with all export documents and had been waiting there 2 days. As we have left Malaysia, we can no longer take care of our animals. Jon especially has no empathy and was not interested to find a way for them to stay an additional 2 days. These are our pets, not brown boxes. Cannot believe people like this can run a quarantine center looking after our pets. Still in total shock, please be wary of when dealing with this unscrupulous company.Yesterday the other quarantine station said they have a history of overbooking and dropping clients at the last moment, we’ve been told to officially report them to MPI (Ministry for Primary industries) as they’re MPI agents, which we are now doing. Whilst they still refuse to refund the deposit.MPI NZ is currently investigating their unethical practices, I'm hoping they will be brought to justice and make other unsuspecting future customers aware

Our doodle is only on day two of her stay there but communication is fantastic and I can tell just by phone calls to the staff that they are caring and want to put the pet owners at ease, even though they're very busy. If your pet is fortunate enough to stay here you do not need to worry.On top of that they are very accommodating and pragmatic regarding quarantine procedures.The empathetic quality in a company dealing with pets and peoples emotions is wonderful, keep doing a fantastic job Auckland Quarantine!

DO NOT CHOOSE THIS PLACEI already booked and confirmed a date, then they changed it the day when my pets flew over. I had to change permits and rush to find another place to board my pets. WOULD'VE COSTED ME AN EXTRA AUD 10000 IF I DIDNT FIND ANOTHER PLACEABSOLUTELY DISGUSTED WITH THE INHUMANITY THIS PLACE HAS

I used this quarantine facility when my dog and I traveled from America to New Zealand. The facility is expensive, but they are professional. The downside is they do not allow you to visit your dog. The explanation is that it is due to canine influenza, but it does not really make sense because that pathogen cannot pass from human to dog. The staff is helpful and accommodating your request and meal plans for pets. They provide updated photos of how the animals are doing on Facebook, but sometimes they skip a day or two.

Great service, took great care of my pet Astro who came from Canada.

Awesome place ! The care and dedication to all animals from all walks of life is amazing. My dog loved the team and stay ❤️

Young friendly professional staff greeted us warmly. Auckland quarantine provided the best care for our cats on their transition to New Zealand

THEY DO NOT CARE ABOUT YOUR PET!!!Please if you can, don’t trust them with your pets. Sadly had to say goodbye to my pup and friends planned on taking her to Australia. They booked the quarantine and everything over them. It allready started with mistakes on the required documents on their part. Pets where ready to go at the Airport allready delayed by 2 days due to the disasters. Don’t know what happened, we where simply told they can’t take them anymore and they won’t be paying us the 700$ deposit back. Literally pets at the airport we had allready left the country. As a serious business they should have plans in case of natural disasters/bad weather in place which they simple don’t have. Never again! Don’t use them apart from if your sending over a carcass or planning on receiving on when you get your pet back!

Cross-shopped all of the quarantine facilities, and this one ended up being my choice. I'd choose them again. So happy to have my girl back, and she seems no worse for the wear.

I want to say a big, big thanks to all the team for the great job you do, and all the love you gave to my baby. She is a very fearful cat, but she arrived home super relaxed after her stay in Auckland Quarantine. The communication was great, easy and fast all the time. Having her with me today wouldn't be possible without you guys. Thank you very much!