Skin Institute NorthWest

Great service, used both this one and Takapuna. Lovely reception, friendly service, professional, good organization of future appointments. Staff a credit to the place, thanks!

All the skin institute branches don't even pick up a simple phone call.......

If you want products shoved down your throat then this is the place to go.About a year ago I went into their Ponsonby branch to see one of the doctors about a skin regime that would help with my skin health. When I arrived, I clearly told the doctor that I did not wish to take or use any medication such as Roaccutane - for the rest of the hour during my appointment I had information shoved down my throat as to why that medication was safe to take and I walked out with a topical script containing roaccutane or a smilar product which I threw away and never returned. I find that exceptionally unprofessional and unethical for a doctor to shove a product down a patients throat that they do not wish to take when there are so many other options.Subsequently, I have gone to a different provider where I am being treated as one would expect to be treated by a professional organisation - I’ve needed to stock up on my face care they have prescribed to me and unfortunately Skin Institute is the closest to my home that stock some of the products - I went in there this morning to pick up exactly what I needed, I spent 10mins in their North West store while again an employee tried to shove products down my throat and change/add to the treatment plan prescribed to me by my face therapist without knowing the details of the plan I’m currently on and the details of the in therapy treatments that I am undergoing and what the subsequent impact of changing or adding products would have.I repeatedly told the lady that I was happy with the plan that I was on and that I was not permitted to change it and she continued push the products she thought I should purchase.Absolutely shameful!

Went in for a free spot check. Everyone was super nice and helpful! Quick and easy. Highly recommend!

I thoroughly recommend Skin Institute Northwest. The team is friendly and professional, and the results they achieve are fantastic. And it's in such a handy location if you live out west! Thanks so much :)

The girls at Skin Institute Northwest have been absolutely brilliant. Friendly and professional team and the results I have achieved with them have been fantastic. Highly recommend.

I called today to get an appt w/ a dermatologist that would be covered by sthrn cross. I was told they were booked until May... but offered and appt w/ a doctor that was not an easy-pay sthrn cross- so I would have to pay & sthrn cross would repay me. I made the appt. Then called sthrn cross who tell the doctor is simply a GP who is charging over $300.00 for a dermatology appt. I called the office back again and spoke with the reception who now tells me the next available appt is late July. I smell a rat!!!! I will not be coerced into seeing an overpriced GP. I will not be in waiting until July. It's back to the drawing board to find a REAL dermatologist in an ethical office.

What fantastic service - the team at North West are professional, friendly, kind and welcoming. Added bonus that they were able to fit me in so quickly!

Excellent service at the Northwest clinic. Aimee and the team went out of their way to ensure my products arrived on time. And I highly recommend the cosmelan treatment. Great job ladies!