The Baby Factory Hutt City

Excellent service, staff were friendly and very helpful. I bought a car seat & stroller. The woman I dealt with had a good knowledge of their products, showed me how they worked and helped to take them to my car as was struggling a bit with a toddler. Will definitely shop there again.

Highly recommend the staff who helped us choose the right car seat and offered us trying few ones on my car without any hesitation. The manager was also very helpful who also did the same on my previous visit. She has heaps of knowledge and advice . Thanks team

Great sized store, excellent prices and parking available off street. The staff are friendly and the store is spacious and clean.

Bought a carseat I was shown how to do it buy a server whom also helped put it in my car.I hired pram and capsule was happy with how easy it is to install in the car and the capsule clicking in to the pram. The pram collapses together easily too!!! It's not bulky!

There’s one staff member in particular who always goes above and beyond, she’s so lovely. I was in once for something else but was having an issue with my capsule (not bought from there) and she had a look and let me know exactly how to resolve it, and yesterday saved me from buying another water cup for my son by giving me a tip on how to teach him to use the one we had. I’d trust her advice on anything baby related! :)

Gave us great service and help explain the features of the car seat we brought and the safety rating and warranty.

Very disappointed with my recent experience with a product from Baby Factory Lower Hutt.The product was a Baby Safe Metal Gate.The Top mount on the hinged side broke, resulting in my 2 year old son falling flat on his face onto the hardwood floor on the other side of the gate causing him injury.We are very lucky that it wasn't the Baby Safe Metal Gate positioned at the top of our stair case that failed catastrophically or my son would have gone flying down 22 stairs and would be much more injured if not dead.I emailed their customer service team about it, and their response was clearly just them attempting to cover themselves from any liability. No apology for the injury caused to my son or any apology whatsoever was included in their response. Very disappointing and I am seriously considering getting in contact with Fair Go regarding this serious failure of what is meant to be a safety gate.I will be contacting Consumer Protection NZ to see what my options are regarding having all other gates of this model recalled to avoid further injury and possible death to other toddlers/babies.

Excellent service, staff were friendly, honest and very helpful. I was shopping winter clothes for my baby as he would be going to daycare in 2 months. The woman I dealt with had a good advice on choosing baby clothes, asked my budget, showed me suitable clothes and explained how sizing works. She patiently listened and answered all my first time mum questions.I highly recommended and definitely shop there again.