Nestlings In-home childcare

My daughter was in care at one of the home based educators in Howick. Whenever we dropped her off or picked her up the TV with cartoons was on.. After 2 weeks I asked the educator how much TV my daughter is watching here and she got upset She said she can't manage children without the TV, and it belongs to her everyday life, they eat breakfast in front of the TV with her familyand she doesn't like if someone is dictating and she added that I have to give 2 weeks notice if I am questioning her educational style. .After this she said I am (and my husband too) very unfriendly and she would like to terminate my girl effective immediately. With this she caused us lots of trouble as I had physio appointment scheduled for the following days. What if I was full time working?! This is unacceptable.She is a very unprofessional person and has no idea how to deal with 3 babies in the same time. I called her manager straight away, left voicemail, emailed her. It was over a week ago and haven't received any answer or explanation.Never received any learning stories nothing at all.We agreed to pay for at the end of the week Once it was Monday morning instead of Friday of course she complained straight away but when we accidentally transferred her more money she forgot to mention.Very disappointed of Nestlings management and would never recommend this lady to any parents, I wish I had chosen their other educater in Farm cove.

I had my son with one of their carers. She had over committed herself and was never there for drop off. When I raised it with her she wouldn’t acknowledge that she couldn’t get back to her house on time and needed me to wait as she didn’t have time for me to go and do what I needed to and then come back. I also work so had several instances of having a client to see and a child with no one to look after him. I was charged for public holidays. I still had to pay when she had her hospital appointment. In the end she owed me 5 1/2 days from just not being available. One dad pulled his baby out after having to kick her door in. I can’t imagine why any parent would be in that situation. When I asked for learning stories I was fobbed off. She wouldn’t give me a refund after not being there on a really important morning and making out like I was late. It was at this point that I said it wasnt working. After complaining to the owner and asking for a refund, their answer was that they felt she’d done a good job wjth the learning stories - once they sent through access (telling me the first invite was in my spam but it’s not there), there are maybe 4 days of records. Their website says they will update daily so to have no updates and only 4 learning stories from 3 months, I’m a bit miffed. The owner says from their experience that most centres would only update once a term. So that’s 4 updates a year and an indication of the bar they’ve set themselves to strive for.I have also questioned their car seat set up because from what I saw, it’s not set up correctly and their carer is uneducated in car seat safety. The PlayStation was on almost daily in the afternoons and there is not a time I went at drop off or pick up when the tv wasn’t on. I also signed in to the service maybe twice which means there’s a heck of a lot of days they don’t have sign off on amongst other things.I have never left anyone, not even those who I’ve had a poor service from, a bad review before. Unfortunately though, I would not recommend anyone uses Nestling’s at all. They do not take the care of someone else’s child seriously or concerns of parents and have been a nightmare to deal with including having video calls and messages from the carer since cancelling the service (which I have just ignored)