Counties Medical Integrated Health

After a car smash we visited Papakura A&E on Saturday and Monday. Both the doctors we saw were very caring and we felt taken care of. Although it was extremely busy and a long wait the receptionists , nurses and doctors looked after us 100%. They do their best so give them a break!

Dr. ben Gilmore was extremely helpful, friendly and professional. Helped my daughter immensely and I’m very grateful for that. Very knowledgeable and listened carefully before advising on the right treatment. Fantastic in every aspect of the consultation.

I came in twice to see a doctor when I had a sinus/ear infection in December before Christmas and the staff at reception were lovely. Yes there are wait times, but that is due to such a high demand so you can't blame the practice for that. The doctors and nurses were awesome and very helpful and caring - give these poor workers a break, they deserve better reviews for their hard work.

For a&e this clinic is good.For general practice it was not up to standard, nor meeting the health and disability act patients rights.The receptionists and nurses were helpful but, the doctor had trouble understanding my speech (I have no speech impediments) yet did not ask clarifying questions. She did not allow me to speak (instead talking over me) nor explain what or why she was speaking over me and ended up humiliating me by calling people on speaker phone who also could not understand why they were being called without my consent.I explained to the doctor I was afraid of going to the doctors and this seemed more amusing to her rather than her showing any empathy.I would not recommend counties medical for general practice services to anyone. Few people will have the health literacy to advocate for themselves if the doctor will not allow them to speak. I now feel uncomfortable coming back and I’m not sure what to do, I wish I had not signed up with this practice and leave this review in the hope you don’t make the same mistake.

No complaints about service, but curious about costs first visit $45.00 next visit $80.00 both during the week ???

I recently had the pleasure of visiting Counties Care Family Doctors, and I must say, it was an excellent experience. From start to finish, I was impressed with the level of care and attention provided by the staff.Firstly, I was pleased with the quickness of my visit. I didn't have to wait long before I was seen by the doctor, which was a pleasant surprise. The doctor was friendly and knowledgeable, and I felt comfortable discussing my medical concerns with them. They were able to answer all of my questions and provided me with clear and concise explanations of my treatment options.What really stood out to me was the genuine care and concern shown by both the doctor and the receptionist. It was clear that they were both invested in my well-being and wanted to ensure that I received the best possible care. They went above and beyond to make sure that I was comfortable and had all the information I needed.Speaking of the receptionist, I must say that she was amazing and incredibly helpful. She was friendly, efficient, and went out of her way to ensure that my visit was smooth and stress-free. It's not often that you encounter such exceptional customer service, and I was truly impressed.The only downside to my visit was the pharmacy located in the same building. I was disappointed to learn that they add an extra $5 to every prescription, which I consider to be a fraudulent practice. However, this does not reflect on the outstanding care provided by Counties Care Family Doctors.In conclusion, I highly recommend Counties Care Family Doctors to anyone in need of quality medical care. The staff is knowledgeable, friendly, and genuinely caring, and they go above and beyond to ensure that their patients receive the best possible care. Just be sure to avoid the pharmacy in the same building.

Nurses at front office were very good an so helpful.Did not have long to wait to see the doctor. The doctor we saw was awesome an understood everything that my grandson was going through.

Rachel (nurse) was an absolute life saver for my younger brother. She quickly picked up that he was in a severe medical condition and quickly organised help. The diabetics team at Starship Hospital were most impressed with her and couldn’t speak more highly of how well she picked up on his symptoms.

I took myself and my 6 month old son here, Im a registered patient but he isn’t and they charged me $60, made me wait 3 hours only to tell me they cant refer my son or do his vaccines because they aren’t his gp. why even allow me to wait or pay the $60 if they knew he wasn’t a registered patient? waste of money and disappointed.

No point having an appointment. Come in early still have to wait over an hour. Atleast 2o+ people arrived after me and were seen before me. Disgusting wait times. Reception took my money and didn’t put me on the wait list.