Pet Central Shirley

Very friendly staff who know this stuff and I came to give you as much advice as they can the dog grooming is excellent

Great, helpful and friendly service.Easy to do click and collect during level 4 lockdown for my dogs supplies.

The groomers here are fantastic and always do such a great job with our Spoodle. We have had some pretty terrible grooms in the past so have been so glad to find somewhere that does a great job everytime. Highly recommend!

Nice staff helpfulDenise is a wonderful groomer. Understanding, kind & considerate.I had (just past on) an elderly 16 year old bichon and Denise groomed him on her days off so as it could be done quickly without added stress for him. He was blind and deaf at this stage.I’m very greatful, you made his journey easier ❤️

Very neat and tidy shop. However, as a fish owner, I'm not happy to have visited and saw all the fish tanks said something along Sorry

Wanted to purchase, staff member unhelpful, said oh just buy online it's to much effort for me to help

I went to buy some treats, flea and worm treatment and a kennel for my large dog today. The staff who initially helped me were lovely, one younger staff member who said she was new and the older staff member in particular was super friendly, kind and helpful. I went to pay for our things, I was unsure, and a little flustered. I ended up buying the kennel which I now regret, they didn't say there was a no refund policy, even after we indicated that he might not fit it. After 30mins I returned, I realised the kennel would be too small for our Dog, and found another larger more affordable option. I approached the lovely lady I was dealing with initially, we hadn't even opened the box. Mid way through explaining, another lady rudely butted in and said they would not refund for a change of mind. The way she spoke to me was intolerant and rude, she is probably the rudest person I've ever come across in a customer service position. I actually understand that some places have a store credit policy instead of refund (which is annoying) but it's the way she treated me, in front of my kids that made this whole ordeal really awful. We decided to return the kennel still, and now have a store credit of over $300, and no kennel. Will not shop at this branch again.

The service here, is brilliant. The girl with the blue hair is knowledgeable, efficient and friendly to deal with. Thank you for your wonderful service time and time again Cassy. (I think that's your name)

Received extremely courteous and prompt service from the friendly staff.Will continue my patronage with this store which I was unaware of its existence until the 29th December. What a wonderful belated Christmas gift this turned out to be.❤️