LUSH Cosmetics Old Bank

Consistently kind, friendly, and informative service from the staff here! I’ve been a Lush customer for over a decade and have never felt let down by these folks. :)

Good product knowledge. A bit disappointed that after buying over $100 of product, the free giveaway had run out by the time I got to the checkout. Perhaps I should have quickly bought only $20 worth of goods & gone straight to the counter.

Spent a day in Wellington getting pampered and popped down I had my hands full and a little Asian lady came e down rudely telling me I must wear a mask. I actually had one in my hand but she did not give me time to even respond she came across grumpy and rude and i responded in like. I suggest she has some training on effective communication along with how to descalate situations especially as there was no other customers in the shop . I ended up spending a few hundred at the body shop.Interesting to see a theme of grumpy Asian staff it’s not being racist it’s called observation and there is absolutely nothing wrong if I needed to be described I would expect my appearance would play a big part. There’s no need to be defensive I have simply written a review of my experience if it had been a good experience I would of given a glowing report.

I went to Lush Wellington to buy a present for my niece. The staff were very helpful indeed.

Staff were lovely and helpful! Got everything I needed, was shown some new things and even got a free sample!!

Incredibly nice experience and staff so great with my 9 year old daughter! Thanks team

Coworkers and I go there almost religiously every Wednesday evening after work. The staff recognise us now and are always so amazingly helpful and as much as we love to talk with them, we will always try to leave due to it being past 5pm and closing is 6ish and we don't want to keep them any longer than they have to be :)Always feel welcomed even if we show up a little later than usual.The staff are so knowledgeable which is helpful as I am not the most well versed in self care, but thanks to them, my entire bathroom is nothing but lush as all I've been recommended for my oily roots and dry ends hair, pores and spots on my face etc etcAnd if you're unsure on a product, you can ask for a sample to take home! That's how I ended up with a large bottle of Candy Rain" conditioner.10/10 I legit don't have anything negative to say about the store xx I love them all and wish all the staff the best!"

Wow - you can smell this place before you see it! Friendly helpful staff who know their stock, and there's lots of stock! Beware the peppermint toothy tabs....they're not what I expected!