Discover Queenstown Information Centre (Southern Discoveries)

We flew in from Australia and when we arrived, we found out one of our tours had been cancelled. We visited Discover Queenstown and Sofi was incredibly helpful with helping us book our next tour. Merci beaucoup Sofi, our experience with yourself and Discover Queenstown was très bien!

Had absolute outstanding service from Eric. Had a lot we wanted to do and really needed help to organise things. Eric really helped us out and gave us heaps of time to organise all our activities with a smile. If anyone wants to organise something in Queenstown hit this place up. The store also gave us a voucher for 10 percent of snow gear hire. Will be back for sure if we need to organise more things.

OMG had the best time in Queenstown thanks to all the help I had from these girls at Discover Queenstown, helping me choose great destinations to see in my 6 days here. I went to the amazing Milford Sound with Southern Discoveries, by bus coach and a big cat. It was such a big 14 hr day but so worth it. Then I did a cruise of the lake with Southern discoveries, it was fantastic, then did TSS Earnshaw steam boat to Walter Peak. Had the best meal of my life in an amazing old restaurant homestead with 1200 rose bushes in bloom, amazing, the view reminded me of a place in Greece I’d been to. The cable car to the top mountain was great too and another great restaurant to eat at with amazing views, and followed up by luge rides. Bungy jump and other options were not for an old girl like me in my fifties. But so much fun to be had in Queenstown and the girls here in Discover Queenstown were so great at helping me, I even bought them chocolates!

Excellent service got all the tours booked in one place simple also had a good laugh with them special thanks to Sofi for ringing everywhere getting us the best deals

Dont book here, look elsewhere. Less talking about your life stories and more concentrating on the job at hand. Booked multiple tours with Amanda this week. Wrong times and dates printed on tickets. Had to return to get tickets reprinted. Pick up instructions were unclear- probably due to terrible communication and inaccurate info on tickets. Waited over 45min for transport to two activities and missed transport to another causing us to call a cab to an activity.

The staff I worked with Saturday morning were incredible. I spent hours here trying to plan out my week in Queenstown without a car, and they were so friendly, caring and helpful. I worked with Amy from France and she was an absolute angel trying to get me on tours. I have an amazing week of tours planned and couldn't be more grateful for the support and guidance!!

Did the trip to Milford Sound two days ago with the bus-cruise-bus option that we got offered at this amazing place. The customer service experience you get is really good. Sunny and Eric were the ones that took care of us and were super helpful and patient with all our questions and doubts. Iku was also there the first time we stopped by and she was lovely as well! Our trip was amazing. The driver was superb and all the information you get during the drive there is a great plus. The bus has a glass roof that came very handy when a Kea bird decided to walk on top of it! The cruise itself was beautiful, we got a pretty clear day so we felt blessed. The ship gets so close to the waterfall that it makes it hard to believe it's not touching the rocks on the shore. Overall the experience was great and I do really recommend this guys for anything you want to do while exploring Queenstown!

my partner and i spent a long time trying to find the perfect experiences for us. we were on a time and money crunch but sofia was there to walk us through every option and finally book two amazing experiences. she was so helpful and knowledgeable!! highly recommend:)