Windress Home Appliance Services Ltd

We had a misfortune of dealing with Windress Home Appliances. Our LG washing machine front door glass cracked and we were recommended to contact Windress for a replacement part. It took months for the part to arrive after we had to pay up front for it. as it turned out it they ordered wrong part and it took forever to have it returned.Person we were dealing with over the phone and email was unhelpful and could not care less to try and assist us.My advice to anyone considering using this business is to stay away from them .

Can’t fault receptionist, very helpful. However, the technician gave me no advanced warning of arrival. Rang me saying he would be 5mins away, I was working. His response to me asking for an advanced arrival time was negative. Very offhand manner. Not sure whether it was because I was a woman, and that’s why I should have been at home all day waiting for him?… and because it’s a washing machine…He couldn’t fix the problem, but that would be $126 thanks very much!!!!!!! DO NOT USE THIS COMPANY!

Unconactable, wont reply to emails or get back to your phone messages. They are either closed down or unprofessional.

Very happy with services from Windress. Fast service at a very reasonable rate. They were able to do first call out within one day of initial phone call. Found our fridge fan was faulty and came back to replace within the next 2 days. Only took him 10 mins and overall cost was $240. Great!

I recently employed this company twice, they were very reasonable, on time, reliable, and gave the best accurate advice. I can highly recommend this company over others who do the same job.

Extraordinarily poor service and a overpriced unprofessional service. Stay away. Cost $400 and took 3 weeks to do literally nothing. Very poor time availability unable to return the machine in the same suburb that they are based for literally weeks. Insist payment is made prior to job completion despite not fixing the problem. Would have been better off putting $400 through the washing machine.

There guys are absolutely useless and very rude near new Electrolux washer with 10 year motor warranty on motor. Washer is one year old told me there was not warranty as i got of a friend that was killed. Was told by Electrolux to contact them what joke stay well well away from Windress no integrity what so ever.can not even understand what a 10 year warranty is.

Excellent service. Right from booking to job completed.

Poor service that lacks attention to detail. Both service person and office people then try to explain away valid concerns about service - dishonest. Asked to inspect heat pump and dishwasher. Did not lay hands on dishwasher at all but merely watched the machine count down on 2 modes despite being asked to check that all modes are working. When issue was raised, offered to come back for further charge. Not one star as they were able to send out a service person on short notice, although wished that they didn't as might have got a better service elsewhere. May be they were able to response quickly as poor quality servicing leads to lack of customers. Would not use again or recommend.

On contacting Windress the customer service was very good and service person booked in. The service person contacted me, both on intial visit then on return with parts, before agreed booked time slot to say they were on their way. Work carried out as needed in a positive and friendly manner. Very pleased to have our washing machine back up and running, thank you.