Top Gear

I cannot give this company enough stars!! Tess was awesome at coming up with a solution for a stock error on the item I ordered for a gift and sent out a larger version of the one I initially ordered without any extra charge. I am so impressed with the customer service and the fast efficient replies from Tess! The knife arrived in an overnight order, and it is everything my partner has been looking for! Thank you so much to Tess and the team at Top Gear! You all did an awesome job and once again I’m just very happy with the service received! Thank you for the awesome communication and for having amazing good quality products ✨

I don't give reviews easily but I just had to for this business. I've yet to visit their shop but I've ordered numerous items from them through their website throughout 2021 and the quality of their products and their service has been excellent. They sell many of the same items as the bigger stores, but often at cheaper prices, and you can also find items that the bigger stores don't sell at all. Top Gear is always the first place I go to when looking to purchase certain items. I can only speak from my experience and so far it's been really good.

Brought item online, over a week and a half lapsed and then received emails that they had 1. Oversold the product. 2. Forgot my order was in the system. 3. Stated it would be another couple of days possibly a week until item arrived in shop. Was my own fault partially as I didn't read reviews online prior to purchase nor chase them up after the typical 5 days, but I had presumed that was due to Auckland shipping issues which are currently present. Refund made immediately which was good and email communication was prompt, hence not 1 star. Wouldn't recommend though, next time read reviews prior to purchasing.

Can't rate them low enough.... Rude. Refused to deal with us after not sending item and not communicating. Issued refund. Will see if it shows up. Will never be using them again and highly recommend no body else uses them.

If I could give no star I would, no one answers the phone, have to hound them to get a reply by email. Ordered product that they wrongly sent, finally got hold of them they said they had the correct product, only to tell me two days later they didn't. I sent the item back at my expense and still have not seen a credit after 2 months!! I have emailed them 3 or 4 times no response!! The item I want still shows for sale on their website, which I have also told them. Absolutely shocking customer service!! Will never use them again!! BUYER BEWARE!!

Terrible customer service, they ignore emails. I bought two knives from these guys, and I wasn't pleased with one of them so sent it back for a refund. Firstly they have a very confusing return policy, it is not clear the way it is written. After sending back the knife with a note enclosed with it I never heard from. So I chased them up and they refused to give me a refund for the knife despite telling me they would via email prior to me having send it back. After exchanging a couple of emails they eventually promised to refund me for the knife minus 10%. Despite this ONE WHOLE MONTH LATER STILL NO REFUND. Not only that but they have KEPT THE KNIFE. I wouldn't buy from these guys again!

Top-Gear is the go-to for great products at great value most of the time. The items I purchased this time round were quick from order to delivery but I noticed that the factory seal was cut but the item inside was good so I gathered it was a display model. Why couldn't they give a new one instead? Mind you since then they have now increased the price by $20. Overall great service but this was a bit of a letdown. Cheers

Awesome service! Quick delivery, Ordered online midday and received the next day late afternoon, Very happy with the product! Thank you Tess and the team at Top Gear for the good service/communication!

I have purchased a couple of knives from Top Gear. One was a Svord Peasant and the other was a Victory drop point hunting knife with a blue plastic sheath. Both knives are very good. On both occasions the service was excellent and prompt. Shipping was quick. The prices were very competitive. I would have no hesitation to use or recommend Top Gear. I would love to visit the store in person. Best wishes from Nelson, New Zealand. Stephen Coote.Update August 2021. I really like Svord Peasant knives so I ordered a couple more from Top Gear. They arrived quickly. They take a good edge, have a sturdy design, and they work well. They also don't have the scary 'tactical' appearance that many modern knives have. These are utility tools that I feel I can take anywhere. I am a hunter and outdoors enthusiast and I've used my Peasants for all sorts of things. I get a good edge on them with sharpening stones, fine sandpaper, the unglazed rim under a crockery plate or mug.... or even a sharpening steel, although some folks say this is not recommended. Works for me. If you can see the picture I've tried to attach you may notice that on the older knife I've ground the back of the blade to create a sharper point. I've also cut off the excess at the lower end of the handle.