Ross Home & Hospital

My mother was a resident in the Dementia unit for a few months in 2021. While some of the staff were wonderful I have nothing else positive to say sadly. Apart from the rooms being very drab the whole unit had such a disgusting smell it was hard not to gag. Mum often looked uncared for, with lank dirty hair and bare feet. There obviously weren’t enough staff to cope. I had the misfortune to be verbally abused by the manager of Ross Home. I was reprimanded for parking in the wrong space even though I apologised and explained that my car had broken down. When I made a formal complaint the manager denied being rude, it was her word against mine sadly so she can carry on with her bad behaviour!! This place is toxic, don’t leave your loved ones here!!

My mother lived here. The care was superb. They supported me too when i traveled from Austrslia to visit with my mother. The food was delicious and the flat for family was comfotable and very handy. The garden is a delight and the environment warm welcoming and homely. Thank you all at Ross Home.