Heat Pump City

Unfortunately, it took me half year to request them to fix my Daikin air conditioning problem… still only once one Technican came two months ago, sent the emails, called them and always answered no people, called Daikin and no responding, really the shame for the Japanese famous brand with such aftercare service… I am curious about their business, they are not doing any new business? Even my air-con is still under warranty, this year is the 3rd year, now I have given up and try to find the independent Technican and pay to fix it out….

Patrick helped us out when our aircon unit broke down mid summer. He had his guys here asap when other places said they couldn't install for about a month. They did a fantastic job. Very professional from the whole team and absolutely recommend them.

The best there is! Patrick was great throughout and was able to fit his team to my busy schedule. Choosing the installation location inside and outside were planned carefully and Patrick was always listening to my concerns.Installation went without a hitch with all the technicians being very professional and friendly. They cleaned up well, cleared all the dust and rubbish and even wipe down the walls.I had 5 heat pumps installed with Patrick over 3 years now and all 5 stars!

Patrick and his team has done a great job with the 2 heatpumps purchased for my property. Their service is always prompt, installation by qualified electrician and very reasonable pricing.

Had both an installation and service. The service was fantastic and excellent value. The installation was efficient, fast and done cleanly. The guys were professional and nice . This company has a wonderful Team. Patrick gave me good advice and a great value product. Highly recommended and would not go anywhere else.

I had two Fujitsu heat pumps installed by Heat Pump City in 2015. They were the largest available models at the time, and are installed on the top floor of the house (ducted system), and the bottom floor (wall unit). The installation went smoothy, and the folks are Heat Pump City were always friendly, helpful, and knowledgeable. The price was the best I could find anywhere in Auckland.Both system have worked flawlessly over the entire time. The last service was in 2016. The technician who came out now, in 2021, was also very helpful and knowledgeable. He had some tips how to use the system to get even better performance out of it. In addition, he was a pleasure to talk to. I couldn't be happier! Many thanks Heat Pump City!

Needed an EV charger installed at home. Have dealt with Heat Pump City in the past with heat pump installation, so got them to install this for me. Turned out much better than I imagined. All wiring are tucked away neatly, charger installed professionally. Prior to installation, good communication with us about how and where they plan to install. During installation they faced some unforeseen difficulties, however they stayed late to make sure job was completed. Highly recommended!

Had them serviced our heat pumps. Gave us a special rate for multiple heat pumps, which was about $100 cheaper than other quotes, even cheaper than the company that installed for us 5yrs ago. Came on time and was very professional throughout. Very little disturbance as they worked around our house. They told me the company is under new management abt a year ago. One thing I really like about them is that they have their own electricians to install and service their heat pumps. Our previous company contracted outside servicing/maintenance ppl and these outside contractors don’t really care about their customers. It seems Heat Pump City places a bit more effort in customer service. There was one problem that wasn’t addressed during the maintenance, but they quickly returned to have it looked at and solved in no time. Very responsible. Thanks Heat Pump City.

Heat pump city installed our AC system approx 4 years ago. The system failed due to a gas leak which was promptly repaired however it has failed again, possibly due to further gas leak and we have been waiting almost 4 weeks for somebody to repair it with no luck. Disappointing service

The technician was on time and professional. He was very nice to deal with and gave me good honest tips on how to look after my AC unit. Would definitely use this business again.