Accuro Health Insurance

Cancelled my policy due to poor communication and long waits on refunds. They had a cyber incident then my premium was raised and got told they calculated my premium incorrectly and I had to pay for 2 months difference, ridiculous like it was my own fault. Even when I cancelled they didnt even try to retain me as a customer or ask why, just poor service in general. Now have a more inclusive policy with a different company which is cheaper.

Worst insurance companyTreat customer like a dirt and only concerned about premium collection.Customer service not even worth discussing and won't respond to any questions and comes out with a standard reply ( send an email to claims").Avoid it all together"

Echoing many other's opinions, refunds are excessively slow, claims are not received with no information, premiums continue to rise for excessively poor service since the Cyber attack. As a family we have been with Accuro for over 15 years and if it weren't one of my sons having a medical condition I would cancell and move insurers. I have sent countless emails, spend excessively long times on the phone trying to sort out claims, refunds, premiums. Accuro is now one of the worst insurance agencies to deal with, a huge drop in standard of care for a health insurer and the cyberattack cannot continue to be the reaons why the standard of care is now poor which is a shame.

disgraceful shambles following the cyber attack last early November. Still waiting for claim payment of $170 to my gastro to be paid 6 months down the line. They still seem to be managing to take my premium of over $700 per month. Avoid like the plague I have cancelled my policy, which I had had for 18 years.

Today is 1/05/23Went on the website to get a quote, but get a quote function not working. Called and no one available to take call, no callback functionality, says to go to website. Website says email, so I email and receive a response that that they are working only up to responding to emails received from 13/03/23 and to call if urgent. I assume they don't actually want customers. If I could give a zero star rating I would.

Disgusted in their service. I pay for over 40 staff and their families full cover and they can't even complete a claim correctly or on time, recent claims are 4 months overdue. I am now getting hospitals debt collecting US because Accuro can't do the job they are paid a premium to do. We are now looking at switching our company to another. So disappointing, no matter how many times we call for help, they just say as soon as possible and keep blaming a computer issue from over a year ago. Would not recommend unless a miraculous change.

I have been a member for years and always had great service. Since the cyber attack I am still waiting for reimbursement of medical fees that I submitted in March, I have now got my premiums increased by $13 a fortnight and then final straw today I receive notice that I owe them money for them not withdrawing my premiums correctly. I strongly recommend if you are considering Accuro do not!! I have spoken to management who can't even give me an estimated time frame for reimbursement of my costs. Definitely the worst insurer I have ever dealt with.

The worst insurance you can get!After a cyber attack" who makes impossible to connect on my account. I have to ask many time to cancel my payment. When I finally got an answer who say they are stopping it. I still got payment taking on my account after two month. I tried to contact them many time again with no answer again! I'll recommend anyone to run away from this stealer and useless company"

Have been using Accuro for 5 years now. Need to cancel my policy now as moving overseas. They don't reply on e-mails with out of office response saying that they are still working on e-mails from April in June. And I cannot get hold of them over the phone either - endless waiting. I understand that you had a cyber security incident but it was a year ago - more than enough time to catch up. Being unreachable won't help you to catch up. Get more customer service reps in the interim. Outsource.

Never have I had such trouble getting in touch with Accuro. Not accepting calls, not responding to emails nor actioning simple requests. Their cyber attack has totally smashed their business. Really sorry for them but their business resilience is simply not up to scratch tbh. Got an auto email response explaining they’re running 2 months behind in processing emails….how on earth can they manage their customers and policies if there’s a 2 month lag?