babycity Addington

Having some issues with our buggy we purchased last year, we popped in to see what could be done. Generally very dismissive and not really willing to engage in helping us (we were told to Google it).Having adjusted it to the best of the products ability, it's not up to scratch and we have been given some advice on how to follow it up ourselves. Safely the most disappointing customer service I've had in a while. After spending thousands at this store on a pram and car seat we won't ever be shopping here again.

Purchased a product with the information a young staff member gave to me re my mountain buggy to realise it wasn't correct, haven't even taken out of the box but because it's past 14 days I can't return now, I would have even been happy with store credit but can't do that either.If I had of realised earlier I would have returned it in time but that's not alwasys realistic when your running around after children. After my many purchases from baby city, I won't be heading back!

Third time I’ve been here and didn’t get approached by anyone. Today I was the only person in the store for 20 mins no one came to check if I needed anything- I did. Sign up to say they’re short staffed but two people at the far back talking amongst themselves not approaching customers. No apology when I had to interrupt them to get help. Don’t recommend

Amazing and friendly team at the tower junction store. Have found them incredibly helpful through our mission of buying baby accessories!! Couldn’t recommend them all more, they are knowledgeable and friendly, nothing is too hard. Will definitely be shopping there in the future the staff member even price matched another company that we didn’t know had the bassinet on sale! We saved money and found the experience really great.

Young staff really need some training, came in to purchase a harnessed booster seat for my niece, the young girl had absolutely no knowledge on any of the car seats and gave wrong information. Not really her fault if she hasn’t been trained but with selling car seats which are a safety product there really should be a salesperson with knowledge and experience to ensure customers are confident with their purchase. It’s not a cheap product. Took 10-15 minutes to be acknowledged by any staff in store who were very casually dressed in hoodies etc. Not the level of customer service you would expect in what I would call a high end baby product store.

Won't be coming back anytime soon. Both times my wife has been in recently a middle aged staff member has come across unfriendly and rude, not a welcoming environment at all. Super disappointing as they have great products and are in a good location being next to Ezibuy but will be taking our business elsewhere.

Went to BabyCity Addington few days back to look for a pram. The first staff (young lady) who assisted us was very friendly and gave us a price for a 3-pc set deal for a pram. We were ready to already purchase the items 2 days later, only to find out the price quoted was wrong and that we needed to pay $300 more.We were very disappointed. One, as we were really hoping we could have finished with the task of purchasing the pram on that day (only if we were given the right information!). Second, the more annoying part, the older lady (who quoted us with $ 300 more) was indeed intimidating with her responses, rather than (the least) - apologize! We admittedly wanted the product, however the experience wasn’t at all pleasant. We opted to leave it for the day (as my tummy started to hurt) - & her customer service sucks!

Cheeky sales. I bought an (expensive) item sitting on a shelf with multiple 20% off" signs with the brand name on it. When I checked the receipt I found there was no discount applied. Went back to check with the staff

Bad customer service. Asking the staff to assist with the installation afterwe purchased car seat, she said they can't do it for customer under level 2 but they can guide customer for the installation which is fine for me. Another staff came out to help, but keep telling me it is so easy that I should do it myself during the installation. Easy or difficult should not be the excuse for bad attitude and unprofessional customer service.

Popped in to view nappy bags today, the lady working did come up and ask if we needed any help, but as we were still in store close to closing time she came and asked many times after the first, checked the closing time was 5pm before going and this was around 4pm ish felt like she was trying to get us to leave. She then told us multiple times certain bags were on special which weren't when we got to the counter to pay. Then asked us to sign up to their bubclub for a 5% discount which we didn't even recieve after purchasing a bag not on special only noticed once we got home. Thought they had lovely products but overall not impressed with today's visit.