DVS Home Ventilation NZ

Worst customer service ever experienced. Had recommended and installed 2 fans and almost each room got a ventilation connected ,but still moulded on the curtains,had talk to some many people and emailed a lot , nobody show up and help us to sorted our even the filters need to be changed.Very disappointed with the customer service and Over $10000 for not changing anything at all!

Bought the system last 2016 and now the fan is making annoying buzzing noise which is disturbing my sleep; called DVS on 2/7/2020 and been told by the customer service, someone will call me. It is now the forth day, no one has make contact with me and I have to call them again to know that only one technician available, he is too busy with other job. This is not the standard of service I am expecting from your company.

I have had nothing but excellent service from DVS. I was contacted promptly about a quote and the installation happened very quickly. If I am unsure of things the team take the time to explain and make sure I am happy before going ahead with anything. Highly recommended to all who want no crying windows and excellent service.

I do highly recommend DVS system recently installed.I can feel nice dry breeze at home in the damp weather outside. much more comfortable at home. and improve my sleep without running AC whole night.No need to open windows and wipe them every morning anymore.Thank you Lara and Installation team. They are very knowledgeable and professional , also helpful. even nice to my dogonly regret is should have done much sooner.

Not happy with DVS.Ordered and paid for 2 filters late March and because of difficult roof space access only now getting to fit them. Unboxing I find only one filter - and a new cage system that hasn't been communicated. An already tight workspace made more difficult.1 out of 5.

We have had our DVS reclaim for a year. It replaced another brand's system with the same set up, which was noisy and left us with condensation. DVS is SO much better. The condensation is now dramatically reduced - maybe 95% gone, and we are in Hamilton, so it can be very damp. It transports warm air from our fire to the bedrooms, and raises them by a few degrees, but of course is not a heating system. DVS have been friendly, knowledgeable and responsive to deal with at all times.

Update: Received a swift response and a personal apology from DVS, really appreciated the effort from DVS & the sales staff to make this right.I'm not sure if it's a sales tactics or just the sales person getting confused. They show up to my place saying they're already outside and that i've booked a quote with them today and that i have already cancelled it once. I checked my phone schedule, google schedule, email and text messages and there were no record whatsoever of me booking a quote, ever. Only a single text from them suggesting a date. The person proceeded to say so you don't want to see me at all"

We had Brett service our DVS in Wellington and he was fantastic. He was very friendly and was able to move our panel and do the service very efficiently. His customer service goes a long way and he is a great representative of the company.

I felt like some aspects of this DVS install were pretty average, but am happy with how the DVS unit works, and how the issue I raised was acknowledged and resolved.The installation happened when I wasn't home, and the fitters left the areas where they worked and cut vent spaces untidy and with a lot of dust which we had to clean up. Before the installation I had asked for a vent in the basement and was surprised when I got home and saw that two 30cm holes had been cut in the wardrobe roof and floor and the silver piping took up maybe 20% of the wardrobe space. Had someone explained this to me when I asked for it I probably wouldn't have gone ahead with this part.DVS came recommended to me by a friend who swears by it removing condensation. I found the initial consultant helpful and knowledgeable, but was disappointed with some aspects of the install process.Edit: John from DVS gave me a call and we talked through the issues that I raised. I appreciate that he took ownership of this situation and the communication (or lack thereof) given to me about using the DVS system.