One NZ Shore City Mall

My phone was stolen the other day. As soon as I was able to get another one I went into the store and they sorted me out a new sim and attached my number in no time.The girl in the shop was on the phone ordering something and said she had been on hold for a while but hung up and dealt with me straight away instead of making me wait.Very pleasant to deal with. Would definitely go to this shop again.

Had a extremely bad experience here with one of the staff. Female not sure of her name. Lucky I ended up dealing to another staff who was far more capable of doing his job. She seriously needs more customer service training. Pronto.

I highly recommend Cliff Wong for his exceptional service and expertise in helping our business migrate from copper to VoIP. Cliff's knowledge and professionalism made the transition seamless and efficient. He explained technical concepts clearly and patiently addressed all our questions. Cliff's attention to detail, proactive approach, and excellent communication skills kept us informed and minimized disruption. He went above and beyond to ensure our satisfaction, delivering outstanding service throughout the process. We're grateful for Cliff's assistance and would highly recommend him for any VoIP migration needs.

Visiting Vodafone today, I was so impressed. The service is phenomenal. I am looking for a new phone, changing my number to Vodafone provider and business plan for broadband. Adam, the store team member is so great at explaining everything, very friendly and professional. He even told me beneficial info that new phone coming next month if I want to wait. It would be almost the same price but 5G feature. That’s so amazing. I have been with 2degrees and Spark for so long. I have been always disappointed of their service. There was no good customer service and store Technical support. Sometimes, I felt Spark team even rude. From now on, I am only with Vodafone.

The guy who helped me set up my darling phone was excellent. Thank you. Parking is usually good too.

Purchased a new iPhone 12 from the Takapuna store, afternoon of Saturday 14th of May 2022.Sales person was ‘Sahill’. His service was outstanding. Not only did he know his product, but recommended an update plan for my account. He also took the time to ensure all of my contents from my old phone were added to the new one, something I know the customer would normally have to do themselves. Thanks and great work Sahill ! Regards Scotty w

Went into the store yesterday afternoon( 1/2/22), and the service" was a total joke. The teenager who couldn't even be bothered getting off his chair to attempt something approaching customer interaction needs a major attitude re-adjustment. Essentially my phone was muting all incoming calls. He did what I had already tried

It was ok. Nothing spectacular but nothing bad ether.Possibly a bit on the expensive side if your looking to buy power cords & those sorts of smaller items.

Very nice and polite staff. They explained and helped me quickly choose a plan and phone that accommodated my needs.I had the issue that the system was down for the day. So, minor annoyance there.