NOVUS Glass South Auckland

I looked at the reviews and decided to go with Novus (Wiri) and I’m so glad I did. My insurance company said they (Novus) will take care of the rest after booking it in and they literally took care of everything.The customer service I received from day one, up to the completion of the job was excellent! No issues whatsoever and the lady (sorry didn’t ask her name) I spoke and met with was really lovely and welcoming.The job was completed within two hours (I think) for my Wrangler JK and have not experienced any issues so far with this wet weather.

The front of house person (I believe her name was Rachel) was extremely helpful, accomodating, and hospitable when I was waiting upstairs. I highly recommend her!But the service of the workshop was terrible - my first visit resulted in a leaking windscreen (that resulted in carpet damage), I went back and it was found that they left out a plug or a screw. So they fixed their previous error but later in the day, after I had left my second visit, it started raining again and I discovered they hadn’t reattached the windscreen wipers correctly and I had to get help from some friends to correct this error so that I could drive safely in the rain. Both visits resulting in such big errors is a pretty poor pattern.

I have to rave about the Office Manager Rachael. Very accommodating, friendly and can talk about anything and everything. She makes you feel like she has known you for ages! She was able to tell me quite quickly what type of windscreen I needed and was able to book me in on a date and time that suited me. Awesome service, very fast too! I highly recommend you come here for your windscreen repairs.

Had my windscreen replaced by Simon. Service was exceptionally quick and troublefree. All staff were friendly and aimed at customer satisfaction. I definitely would recommend them to all. AA+.

Very helpful staff. Dropped me home as I had no one to pickup after droping off my car. Great customer service. Thanks Rachael

A+++. Kim at the front desk is just so wonderful to deal with. I had a chipped windscreen on my car and a cracked windscreen on my ute. Kim kindly sorted out the claims, kept me in the loop throughout the whole process. Kim is such an asset to this place, always in a good mood, just a lovely person all round! Thanks Kim and Novus Glass South Auckland.

Awesome service, My Prado's windscreen rubber seal s were coming out. They repaired with a new one at not cost while i Waited. Highly recommended.

The team At Novus Glass South Auckland are extremely helpful, friendly and very professional in their services. Repaired 2 x chips in the windscreen were fast and efficent and I would highly recommend Novus Glass South Auckland for windscreen repairs. Thank you team for your awesome service.

Amazing team! Dropped my car off for a windscreen replacement and was greeted with an amazing front desk team. Exceptional customer service they were super friendly and helpful!!

Very helpful person to fix our windscreen,had it booked in Saturday morning,the windscreen was installed in 1h half.Would recommend this place to get your windscreen replaced.