Norwest professioNAIL

Really disappointed. Paid a huge amount a money for a mother's day treat for my mum and myself. Water was lukewarm, had to figure out how to use the chairs ourselves. My mum being elderly and having delicate skin was bruised during the massage. Very rushed. Exfoliation was a very quick once over. The nails didnt dry for either of us and ended with them being scuffed and damaged before we even left the shop. Won't be returning.

Second time going here, wasnt anything great first time but thought I'd give it another go incase it was just an off day/ technician.Worst Pedicure experience I've ever had, I sat in the chair longer waiting for someone to attend to me than the whole rushed treatment. Figured out how to turn the massager on myself. A child was manning the desk. No effort put in to the pedicure at all and could have done a better job at home myself.Do not waste your time and money.

I am sitting in this salon as I type this and I just dont recommend coming here, The service was appalling, they ignored any questions and just spoke to eachother then when asked on recommendations as my grandmother had a throbbing nail because of her last acrylics, I asked what do they recommend and they said they don’t know, they were really rude, when i was trying to get there opinion. And after still going along with the service they completely ignored me. And both nail techs keep walking to their phones texting and calling during the service.You’re supposed to be professionail. There was nothing professional here.

Worst customer experience I've ever had and these nail salons are already uncomfortable with the language barrier. I rang and asked twice for what I needed. They seemed to not really care just told me to come in NOW!" so I rushed there to find that they don't do what I had asked for and said previously was available. Not only that the were extremely over aggressive about it and trying to preside me that what I wanted doesn't exist though I had my previous salons nails still on. DO NOT WASTE YOUR TIME. Dissatisfied"

Very bad service, staff who said she was the boss rushed doing my nails the whole time, once she finished with my left hand, I wasn't feeling the color, I asked whether I could change it, she continued to roll her eyes and said something in her language to another staff. She said why do you want to change? You'll like it tomorrow.. I said no thanks ill change it now, staff said if you do it'll cost me an extra $30. This was going on towards COB however doesnt excuse how terrible the service was. If staff couldn't take me on I wouldve preferred being told to come back the following day. Paid $55 prior to sitting down, not satisfied with the service, my hands were super dry and cuticles looked so bad and stinged afterwards. Initially this place started off amazing, not so much anymore.

Very bad services i got charged $100 only to getting broken nails and nail bed from them as they grinds my nails too deep. Do everything super rush and the place is filthy…

If you ever need your nails done, please visit these ladies super friendly, Tad shy but so lovely, I been going here for 5-6 years now and never disappointed, price is great and inside the mall.Thanks ladiesXx

Paid $100 for lashes that are more full on one side but in saying that they look no different to my natural lashes. The lady took personal calls while doing my lashes (I would have not minded if she respectfully said excuse me), she then went on to leaving me on the bed while doing my lashes multiple times and burped a couple times without excusing herself. Don’t usually complain but what the hell was that. Definitely not a returning customer. I should have looked at the reviews before making an appointment because they’re all bad lol

This is the worst pedicure experience ever, they are so quick at charging you for the services but then makes you wait for an hour and concept of communication doesn’t exist! Never ever going there again