Grand Millennium Auckland

Still don't like this place

Really enjoyed our night here! Stayed with my husband and a few of my family members for my 30th birthday, we were all raving about how nice / luxurious this hotel is for the price. It was much cheaper than other hotels of similar quality. The only minor suggestions I’d make is that the buffet breakfast could be a bit more lush (there were no croissants / bagels etc, it was quite basic). My niece ordered an eggs bene and she couldn’t stomach the salmon, we all sniffed and thought it seemed off. She wasn’t charged for it so that was lovely :)Also a few things were falling apart in our room (the bag shelf and a bedside table).Other than that, we were really impressed and thoroughly enjoyed our stay. Loved the pool, delicious room service options, overall awesome service and quality hotel.Thank you so much!! We will be back :)

We stayed here the first night of our NZ trip which ended up being a bummer two parking tickets later. The front desk employee told us to park in the lot next to the building at check in. It was our mistake we didn't see the garage and parked in the city lot next to the garage. My frustration with the hotel though is with the slip of paper they gave us to pay for the hotel parking which would have given us the chance to catch our error.The evening desk employee said don't worry, you can pay online in the morning. We didn't trust this so we tried to pay online when we got back to our room (upon parking the car). There was no valid website (my daughter and I tried many variations) so we went to bed and trusted the evening desk employee. (Narrator: Huge mistake).In the morning we go out to 2 - $85 tickets. I head back in and ask to speak to the manager who listened and didn't say anything. Instead of wrapping up and telling me too bad, he takes a call leaving me waiting for 5 minutes and then comes back to say he is doing nothing. He verified the website on the paper didn't work and took no accountability. I was hoping to split the tickets as we had responsibility (the garage directions and description were poor & there was no payment website). Instead, we changed our flight and are skipping a final stay with this hotel. The rest of our experience in NZ has been spectacular.

After receiving unhelpful customer service from someone by email who basically said no without any alternatives to my request, I was greeted and helped at the front desk by Kristy, who was the complete opposite and was overly helpful! She helped me get into the check in queue early so that I could decorate the room before my friend arrived. I am so appreciative of Kristy, she really helped make my friends bday so special! The standard rooms are comfortable with a lovely large bathroom, parking is easy (for which I don’t mind having to pay the price for) and the location of the hotel is excellent, just by the top of queen st. The buffet breakfast is really affordable, around $30pp? Good selection of hot and cold food. Next time I stay I will visit the bar and try out their other facilities.

Great location; good rooms and a decent breakfast spread. For some strange reason, they wouldn’t cover a chai latte on their std breakfast offer and I had to pay extra.Comfortable bed and pillows.

We stayed here for a special birthday occasion. Highly recommend booking a room where you get access to the millenium club". Cost extra

Had issues booking on website but team over the phone were very helpful and also were able to arrange an early check in at very short notice. Rooms were nice and exactly what advertise including bath.

Loved our one night stay. Room was very clean and warm midwinter, comfy beds, powerful shower, car parking provided for $35 fee. We had our two young kids with us and sharing the two big beds worked well. No facilities other than a jug, cups and a small fridge. Microwave would be so useful! Cannot access other floors with your room card so make sure if multiple rooms booked that they're all on the same floor or it's a significant hassle.

A very nice place to stay in. I left my carry on behind and totally forgot something was missing until I got a call from a kind young man from the reception. These guys are amazing, they came to the place I was and handed over my baggage.