Skechers Cuba Mall

Bought some shoes from here. Only worn in an office setting at work for a week and the laces have started falling apart. I emailed customer service and they told me I have to go in store, even though my closest store is 2 hours away. I did on a trip to Auckland and was then told they don't sell laces..... At a shoe store lol. So they wouldn't just give me new laces. Now I have to take my shoes in next time and replace the whole shoe, what a waste. I just wanted a replacement/different pair of laces. What a joke of a company.

Friendly and helpful staff. Just hope these new work boots get more comfortable as time goes on

My partner bought sneakers here. The staff member that served us was so friendly and helpful, with honest opinions on what sneakers my partner should buy. She also demonstrated a cleaning solution, which we didn't end up purchasing, but we appreciated the extra efforts this staff member went to. Service is so lacking in many shops that it's heartening to experience excellent customer service.

Went into this shop today, 30thJuly 2020, looked at and picked up 3 pairs of shoes, looked over at the 2 girls chatting away in the corner, even made eye contact briefly before she looked away.I was in this shop for about 4 mins and not one of those girls come and ask me if they could help. There was no one else in this shop.I have never felt more out of place in my life but I feel, I was in the wrong shop, almost like I just didn't fit in.I'll never buy another pair of sketches again.

Basic 3 star service - could be better - walked in with my mum to get her some good walking shoes, met with a suggestion to go next door to Hype. If we wanted to go to Hype, we would’ve done that and I advised the assistant that if we didn’t find what we were after, we would go there.In the end we did up buying a pair that I did thorough checking on, so thorough that I was even asked by another older couple to help them on buying shoes. During the process of the sale, the assistants service became what it should’ve been, but that should’ve been from the start.

Just bought a pair of shoes. Lexi, was awesome, friendly, helpful and sold me a great pair of shoe.

Shop assistants clearly need more training. These people make it very clear they hate their jobs.

You can't go past a pair of 'Skeches' for comfort and style. The service in this store is always good. Prices pretty good too.

Usless go into queens gate they dont have my size told me cuba st does.Ring no one even answers, were told i could purchase off the web site but the search doesn't bring up anything for the number i was given and cant find where to make a purchase on line from a selected store as i got told you can click and collect.Looks like ive got to look somewhere else.

Very disappointed, I took my 4 month old boots back because lumps had appeared in the heel, under the lining. I was told, I wear them too much, I must have gotten them wet and finally they were put on wrong. The manager was very polite and got back to me very quickly with this information. I have now taken the boots to a repair place and they have said the lumps are glue that is heated from wearing them. He said it’s not overly common but it does happen. I have rung the store with an update but they are sticking to their opinion that I wore them too much so it’s my fault. I do, do a lot of walking in the classroom but surely that’s why I wanted comfortable shoes.