AES: Auckland Energy Solutions

Thank you AES for installing a Fujitsu Heat Pump for us. You made the whole process simple and stress free. You arrived on time and managed to schedule an install faster than other companies can schedule a quote visit.The install is excellent and super clean. You communicated everything you needed to do. The install was so quick that I didnt get to spend half a day away from work!Thanks again for a job well done!

We had AES install a mutisplit aircon system, servicing multiple rooms. Our consultant Steve was excellent and guided us through the purchase. Steve came on the install day, ensuring everyone was on the same page. Install was done professionally and completed in one day. Installers and installation were excellent. The aircon performs as expected, very well.Thank you Steve and AES.

Amazing service from the team at AES. I dealt with Seamus specifically and he was so prompt with his communication. Their quotation was clear and transparent, no surprises. He understood what we needed and provided me unbias options. They were kind enough to offer me a slot for install after they received a cancellation. Highly recommend these guys, best price too, no nonsense sales talk. Thanks team!

Renovating a 1920s bungalow we engaged AES, and Ken visited the site, reviewed the plans, discussed our needs and the outcome we were looking for and made a great recommendation for the system. We had previously worked with AES on a simple cassette style/single room unit, and were very happy with the result. We asked Ken and the team to advise on the best position and number of ducts, and for the control options. They excelled. A great system was installed, very effective, meeting our needs and exceeding expectations on performance. And when some minor post-installation issues arose the service team were quick to respond and address the issue. Great service all round from AES;- professional and courteous, and they listen to understand the customer's needs- expert advice on system, performance, location of equipment and ducting for the best result- fast, friendly, high quality installation work by the install team- great service when asking a support question and quick fixes to issues - we only had a minor issue, as it turned out a simple tech fault which was fixed really quickly and without any fuss- great communication - responsive to calls and messages, made clear arrangements and met the timings- pricing for the system was also very competitive. We went with a Fujitsu, and the initial consult, professional guidance, and service from AES was well above any othersI would highly recommend AES for AC/Heating systems, and frankly wouldn't use anyone else.

Great service from AES!Fast responses to emails and competitive quote for services provided. Had them do heat pump maintenance at my house and their service was excellent. Technician came on time and delivered excellent service. Very happy and would recommend.

A little disappointed by our experience with AES. The assessment by Steven was great and he was a huge help throughout the process and with issues that arose. We are completely happy with the unit we were supplied, it's powerful for our big space and a good choice by AES. But there were a number of things that happened for which I wouldn't recommend AES to others going forward. The installers were friendly and they navigated a few unforeseen issues such as the presence of a steel beam in the area first intended for the hoses to exit the room. But the house was left with a number of areas to patch up because of this issue, and a fair amount of debris on the ground from the drilling. I understand that the beam wasn't AES's fault, but it's a mighty huge hole to drill when they're not sure what's within a wall cavity, and something that I think shouldn't be left for customers to rectify, if and when it occurs. The next issue was when we asked for the size of the polybase, so we could prepare a suitable area for the external unit to sit on, only to find we'd been given the dimensions of the unit, not the base, and now it's overhanging the space, looks rather poor, and I have no way to improve the foundations now the unit is in place. I asked AES about the hole repair and received no official response from my emails. It was only when I messaged the assessor directly that he passed on the message from the owner that it wasn't their responsibility. I appreciate that not all jobs go as planned, but this result wasn't representative of the professional company they appeared to be.

Happy with the end product. There were some issues with the electrical infrastructure of our house and AES rectified it at no extra cost. This is a company that can be trusted to put it right for the customer.

We were very happy with the service from start to finish. Great communication from all, an excellent team. Happy to recommend to others

What a great experience.We recently had AES install a Fujitsu ducted heat pump system on the second floor of our house. Professional and prompt throughout the process, from quoting through to design and installation.Ken and the team at AES were patient, persistent and made sure we got an outcome we were happy with.Big thanks to Mason, Seamus, Javeed, Shaneet, Krishi, Veeraj and anyone else involved behind the scenes.

Fantastic experience. I found the entire process to be very professional and they went the extra mile to ensure installation was done in the limited time window I had. The installers turned up on time and were very courteous. I was delighted at the quality of the installation and the way the area was cleaned up. I am so pleased I used AES and absolutely recommend them.