Bivouac Outdoor Hamilton

Had what needed for a mandatory gear check especially a bivvy bag. Had great service as well.

Good shop. Helpful staff. It would be a five if the air conditioning was working correctly.

Absolutely awesome customer service. I was in a bind needing something for the weekend but couldn't make it before the store closed. A team member organised for me to pick it up from one of the neighbouring stores later on. Really got us out of a bind.

An edit to the below. After pushing a fair bit with the Bivouac head office a refund was eventually given. So a happy ending after all, but it's necessary to push for your rights under the consumers guarantee act.However, avoid Exped tents at all costs!Review rating changed to four stars to reflect the staff at the local store are great to deal with.--------------------------------------------------Firstly I must say the staff in this store have been great (otherwise only 1 star!), however an Exped tent purchased through them has been awful. It was a replacement for another Exped dud under warrantee, and seen little use over 5 years. Coming up to five years I had it setup in prep for a four day trip, and found the bottom tub seam sealing lifting and the pole elastic gone ping. When claiming warrantee I'm told the warrantee dates from first purchase... So I guess a new tent crapping out doesn't count, so much for the vaunted 5-year confidence. Nice. ( I do note the local store did provide a tube of seam sealant). We had cold weather over the four day trip and woke up wet every morning from the fly sucking to the inner. No amount of adjustment would correct it in cold conditions, and I suspect the fly isn't sewn right. Great looking design but terrible manufacturing.Avoid Exped at all costs! I look forward to it dieing completely so I can justify getting something else.

I had an amazing experience at Bivouac. The sales associate, Jess, was incredible and went above and beyond to help me out. She was knowledgeable about the products and helped me find a great pair of boots. I can't wait to come back to purchase and Bivouac is now my number one got to outdoor store. I would highly recommend shopping here.

Primo service from the young curly haired lady, helpful and knowledgeable. Awesome

Great store with high quality products! We were so lucky to bump into a 20-30% off boxing day clearance.

The staff at bivouac are very knowledgeable about their products and communicate their knowledge to the customer really well. It's important to be fully informed when you're buying products which are high quality and cost more. I always have a good experience when shopping at bivouac Hamilton. Thanks!

Helpful and polite service. I went in to buy a new hiking day pack and the service was great - going through each of the pack's (Osprey) features and fitting the pack specifically for me. Even loaded a weight in it so I could walk around the shop a bit ☺️ I have been here before and service was awesome then.