Smith & Smith Albany

Awesome friendly service.Prompt repair for a stone chip.They even cleaned all my windows inside & out.Highly recommend the Albany Branch.

Went in at 3pm and their bell rang. I waited at the reception. I was seen by one of the staff, could be the manager, but went on with his work. Female customer came in, manager saw her and attended to her straight away. I had to tell one of the staff that I have a booking at 3pm before I was attended.As the work on my car finished, my daughter and I went out, and my daughter tripped on the way out (they have a step which is a hazard) and fell. 2 staff saw us and didn't bat an eye. No regards to customers.

Very good service, they seem to take pride in their work

Last week I took my car in for a repair, the lovely girl working was very kind and had a bit of spear time so vacuumed my car and gave it a wipe down, such a small gesture on a Friday afternoon made my whole week and had one less job to do over the weekend.Thank you

Went through website, followed steps and it states 'call in and we will do the repair on the spot', sit in Auckland traffic for 40 mins to get there, arrive to an empty garage with 3 staff, reaction is you are the third person I've had to turn away this morning (with no other cars being worked on), I can do it after 2pm (its 9am).. doesn't work for me. System needs to change to 'MUST BOOK APPOINTMENT' no matter what.

Excellent service and very accommodating. Friendly staff going the extra mile to provide customer satisfaction which is very rare now days.

I took my car in for a stone chip repair and when I picked it up the stone chip repair was this horrible green colour. I asked him about it and he said that just how it comes out sometimes. I’ve had plenty of stonechip repairs and have never had this. My mother Inlaw went into there today for the same thing and she stopped in to show me on the way home and once again same thing. She is also really disappointed. Novus said that it should not look like that.

Chris at Albany branch was so helpful, & polite. He noticed a fault with windscreen & wrote an email explaining the problem. Thanks Chris

The whole team are very professional at their jobs. Had multiple good dealings with the team.

The biggest waste of time i have ever experienced from a Business - i cant even make this up!Now i understand human error and miscommunication but this was a right joke!2 large stone chips on windscreen so booked online for a windscreen replacement for the following week, i was on way to the appointment only to receive a text staff were sick and windscreen would be rebooked for another time, annoying but understandable, they rebooked me for following week the time didnt suit so pushed out by another week to a day that suited (by this time small chips is now a large crack)2nd appointment booked 9am-12pm - show up at 9 am, go to cafe over road to work while i wait, staff calls at 11am to let me know they have the wrong windscreen!!! 2 hours after i dropped it off - again very annoying but rebooked again for the following week. They assured me they had all the measurements and info on my car in order to get right the next appointment.3rd appointment TODAY booked 9am-12pm - now 4 weeks since initial appointment and the crack has moved half way across the windscreen, drop off at smith and smith Albany, go to the mall, the staff call at 11.30 to let me know they yet again have the wrong windscreen and can not replace it ?!!!!3 morning off work and still a cracked windscreen - i go to collect and the staff have cracked the screen in 2 other places now and all the plastic lugs off the side bars that screw into the door frame are missing. When questioned the staff member told me the windscreen is just going to replaced anyway so not to worry about it - im sorry? You return my car back in the condition you received it in. Not to mention the comments that the insurance company wouldn't want to pay out for a genuine range rover windscreen for my car - well they do as they approved in an hour with another companyOverall a terrible experience and i understandably have booked elsewhere with Archibald and Shorter to replace the windscreen instead