Wittner Commercial Bay

I am very happy with a pair of boots I got from here once, very nice quality, so I decided to visit here again and I quite like another pair of shoes, however they don't have my size. The girl checked their system and told me their Wellington branch has my size and offered to contact them for delivery. It was about their closing time so she promised me I'd be contacted the next day about the outcome. I waited until 30min before their closing time, no phone call! So I went in person to check and the girl (a different one ) promised me again that I'd be contacted same day or next day. Again, up until now which is 2 days gone, no phone call!!Their customer service is appalling. No matter how good their shoes are, they've lost me as a returning customer.

bought some lovely white heels from here and the customer service i got was so lovely from the employee Iggy :)he really help me look for the shoes i wanted and was friendly

Very bad customer service, my friend came and asked if they have this kind of shoes and the lady worked there interrupted her by saying We don't have any of your size" even though my friend haven't finished the sentence. It's very disappointing about the attitude."

Bizzare service, the girl working there kept looking me up and down (I was wearing crocs lol). I told her not to worry about retrieving a different size for me from out the back and she couldn’t contain her annoyance at this and shook her head in frustration. They have good sales but I’m hesitant to return.

Went into this store at commercial bay YESTERDAY around 1pm, browsing for a good 5 mins with no one approaching me/saying hello/if I needed any sizes. I went in intentionally looking for heels for my birthday. Appalled at the service here.

I've been to this store twice and the staff were really helpful. I had to try a few pairs of shoes to choose the pair the fit me well. I visited the store second time on 28 June, Monday morning, the size that fit me was not in stock and one of the staff there helped me to check with Wellington store and then he ordered the pair to Auckland for me. I did really appreciate the help. Wish that I could remember his name to say thanks.

hardly a wittner store ... they stock a very small percentage of the styles seen online. not worth visiting at all. seems they just get the dregs of what doesn't sell well in aussie.

Really happy with my recent purchase from Wittner. The store manager at commercial bay helped me with selecting a sandal through the online store. I was super happy with the quality and the shipment seemed really organized despite being over the holiday period.

I just want to say the shoes here are absolutely so comfortable .If you want simple yet modern design but prioritise get your feet comfortable.This brand is for you .The lady at the shop today was helping me heaps .My feet was cut by new Birkenhead, and when I try the shoes the heels and flats are so comfortable so ended up got 3 pairs and I believe they will last me for quite a while !

I really love the quality of wittner shoes, theyre so comfortable. Unfortunately when I came to store today at my working break plan to buy working shoes the staff lady was not helpful & feels so awkward when serving me, idk why somehow she seems judging me by looking at me from head to toe (this really not comfortable) since I wore my work uniform. I came here many times and I love the guy staff more. He is so friendly and helpful, no judging at all.So i just decide to left the store & just will buy it online. So unfortunate for this store which lovely & such a good brand with quality but have one bad staff who affect the rest of good things.