Alert Glass Ltd

Great service received, we needed a window replaced urgently, and from the start of the phone call there was a clear plan to get it done and the house secured. Very grateful for the service and prompt response to my call, especially since no other glazier would come and repair tonight, they only wanted to patch and come back!! Thanks!!

Rita is a relative of one of our staff members so could be axe grinding going on.Oh dear another unhappy soul with Nicole Mailman. The things that are unsaid are that hubby is a builder. I was assured that there was solid fixing and there wasn't but hubby will sort it. We were told to go away and they would sort it. Gave them cheap price for other glass and no fixing charge. What more could we do. Many thanks

Dishonest, started selling our personal splashback image! John is a very dishonest person. He took our artwork we supplied for our splashback and started making copies! The green splashback then came out brown and we had it replaced by another company. If you have purchased a splashback with Aratiatia Rapids printed on it, it is a infringing copyright. Even looking through their reviews the good ones are fake. Melissa Ridley works for John. What a bunch of crooks. Google if John asks for this to be removed please contact me, I have emails from the subcontracter etc admitting the copyright infringement.

There is no co-ordination between the staff and the owner. Staff commits to the customer but owner says staff have no authority to commit.They are just making fool of the customer.If staff have no authority, then they better call owner before committing anything to the customer.They will simply send you bill and if you disapprove, they will scare you that they will take legal action.Who has time for all this, so you end up paying them.Have not seen anyone treating customers in this way.Wont recommend. They can anytime change their wordings.So dont trust them.Here is a Response to the owner comment below-Yes i was happy with the outcome, I wont lie.But looks like owner has started lying now that I wanted some discount.Please go back and check with your staff and then reply what was committed if you are still not clear.

Fixed window a couple of hours after I called. Easy, fast and affordable :-)

Went there to get a piece of glass cut. Workshop wasn't open at specified hours. Waited around half an hour, no one arrived to work. Called the phone a few times no answer. Left a message, and three days later still no call back. Waste of time. Got my piece of glass cut at Glass and Glazing on West Street within 15 mins while I waited. Good result in the end but not from alert.

The person that came to measure and quote was great! Confirmed we were happy with the quote getting the staff around to install was extremely hard, called 20 minutes before they were due onsite to install to advise they couldn't make it that day and I had to call the office to reschedule the install. Made two trips to our house and still didn't install the shower door as per the conversation I had with the person who quoted the job. Extremely hard to deal with overall and I would never use this company again

Not a good service. Called them couple of time. They said they will come at 3pm but no 1 turned up and never bother to call and notify me. Need to upgrade thier service.