Nelson TV & Video Services

We had a problem with a TV, an ongoing issue to be exact and have been treated like we should just put up with it and had a denial approach to it even though Samsung could acknowledge the issue. It wasn't a TV on a cheaper end, it is one of the top ones for top dollar. Samsung, should rethink who does repairs for them if they are to maintain their name as this has meant us not wanting to ever buy Samsung again, as we don't want these encounters anymore.Not only did they have a terrible attitude they also caused damage in our house as they carried the TV out of the house to repair it. They acted in a very dismissive manner... No such thing as I'm so sorry this happened

Very upfront about the repair of my TV. Opinioned that it would be unfixable, which turned out to be case. Very professional good communication.

Awesome service thank you very much

I was given the incorrect time for appointment. Service person turned up 20 mins late with an attitude and told me thats the way it goes" I spoke with one of the owners

Called them out to find out why the satellite dish appeared not to work. The guy was friendly and helpful he worked quickly and efficiently and soon found out the problem the wire wasn't connected to the dish but found another wire still not connected to anything then there was a odd wire which I thought went to a disused aerial in fact it was the one connected to the dish. All sorted. A great service at a reasonable price.

Took a Samsung LCD in for a warranty repair. Honestly can't fault the service or repair. Happily use these guys again. Thanks!!.

Very good service would not hesitate to call again if needed

They were very quick and efficient in doing aerial installation. Always helpful.

Great service. Very considerate serviceman with great communication skills. Many thanks.

Took my dead smart tv in hoping for a miracle. They have a flat charge of $57 which is a bargain for a technicians time. Took it to bits, put an old circuit board they had salvaged in it and determined the damage was deeper and un economic to fix. No extra charge for all that and even carried it out to the car for me. Couldn't recommend their service highly enough.