Quinovic Mt Eden - Auckland Property Management

I highly recommend Quinovic Mt Eden! I have an apartment bought off the plans at least 15 years ago and and once it was built I put it with Quinovic and there it has remained...I find Kath great to relate too and I always feel 'heard' by her...

No, I did not get the name wrong. My property is with you and under a LTD entity and you deal with with my husband.Complete disgrace to the property management industry. They do not make the effort of answering phones calls, or emails and as landlord I am completely at their mercy due to their unethical way of locking landlords in via their contracts that are bound in with the renewal of tenants fixed terms. If you are a landlord and considering this company, do your DD and save yourself the headache. Don’t go. If this is how we get treated as landlords, I question their service to tenants.

One of the WORST property management teams that I’ve dealt with.We should have known it would have been a horrible experience when we arrived to sign for our keys a year ago, to find that the office was locked. We knocked on the door, called the property manager and the landline number for over an hour before being let in.This certainly wasn’t the end of it. Our initial property manager Maria would take over a week before she would reply to our messages. This was extremely difficult as we moved into a new build and was trying to report building damages in order for record keeping and repairs. Not long after we find that our property manager had quit. We did NOT receive any notification about being assigned a new property manager until we received an email from a new manager called Kath for a flat inspection. I thought Maria was bad at responding, Kath was worse.Trying to contact Kath was like pulling teeth. She never answered her number. Her cell number is a business phone line which seems to be used for all of Quinovic Ponsonby. She would never reply to ours emails. It would take 3, 4, maybe 5 emails of constant reminding her in order to get her to reach out. But you forget to pay rent once and she’s emailed you, called you and texted you in order to pay the rent immediately.Flat inspections were booked sporadically and randomly. Kath never performed a single flat inspection. We would get random phone calls from employees of Quinovic randomly showing up to do our inspection instead. We were never told who would show up to do our inspections.Quinovic and Kath were never available. The worst is having to deal with ending the tenancy. We kindly asked for an extension due to personal reasons. The extension was granted. We were given a specific date to move out as well as told to pay X amount as our final payment. We later found out she made a mistake and we are now to pay more money than what was on the final notice. Kath rudely stated that we needed to remember “the mucking about we put the owner and [herself] through for the extension” and that I now ‘owe’ her.Lastly when trying to move out, our last day was on a Sunday. We returned the keys promptly on the Monday. We later came to find out that Kath, and Quinovic were performing viewings of the property before they had completed their final inspection of the unit (completed almost a week after we moved out). Kath didn’t even advise that the inspection was completed. It required another email from me asking whether it was done or not. Three weeks passed after we moved out and they FINALLY sent us the bond request form, after I had assertively asked for them to send us the form since it had been 21 business days.We have had all-round appalling service from Kath and Quinovic Property Management. I strongly advise that you DO NOT USE Quinovic Property Management if you are an owner, and to stay clear from any property for which they manage. Worst experience in my life and some of the rudest and most unprofessional responses from a business.

As a Real Estate Agent in Auckland for the last decade+ my clients expect my recommendations for professional services like property management to be excellent. Quinovic Mt Eden have looked after dozens of my clients rental properties successfully with only positive feedback from my clients. They are highly recommended if you require professional property management in Auckland.

Terrible to deal with. It took over 2 weeks for them to call my references and that was after calling their office for updates every second day. When we finally got the number of the house manager Rebecca, she didn't pick up any of my 8 phone calls, she would just reply to a text every 24 hours. After all this, I had to pull my application as they couldn't get their act together.

Quinovic has been managing our Auckland property for 28 years now and I cannot speak more highly of them. Right from the outset they have been extremely professional and communicative with us. If you are looking for a property agent to manage a property for you, I would highly recommend the Quinovic team.

After refurbishing the property in 2009, we entrusted Quinovic with managing the property for us and we can't be any happier with the service they have provided. We have just sold the property and when we met the auctioneer on site, it was the first time for us at the property since 2009. Normal wear and tear is expected but when we walked in, it felt as if the tenants had treated the property as if it were their own. We were intending to bring in professional cleaners to tidy up the place before the auction but the tenants had left the place spic and span and the cleaners could not have done any better. The tenants were also prompt with their rentals. Many thanks Quinovic for the great job you have done for us

I would use my name publicly but why would I when the team at quinovic are bullies. Rented with them as a tenant and it was the worst experience of our life despite trying to come to some form of resolution with them, they did not want to hear it. If you have an opportunity to rent from quinovic I would highly suggest not doing it.

I couldn't speak more highly about Rebecca and her team, being an out of town owner i left all the refurbishing and tenant work to Quinovic.They kept me informed throughout the entire process, the end results being a very happy owner.

Quinovic Mt Eden use to manage the rental I live in and I have just found out they did not even lodge my full bond so am now taking it to the Tenancy Tribunal! Be very wary of this company! Initially thought the staff were ok but now realize bit dodgy really!