4 Seasons

I purchased 8 outdoor dining chairs for our new table. Turns out I got the colour wrong on 4 of them. It took over 4 weeks to arrange a return and replacement. When the replacements arrived, the quality of the fittings was poor to say the least. Based on my previous experience, what should have been an easy 2 hour assembly took over 5 very frustrating hours. I ended having to purchase replacement D-nuts. The countersink on the side fasteners was non existent. Very disappointing.

What can I say. I brought a Broil King BBQ many years ago (best decision I ever have made) from 4 Seasons Wairau Park. Ordered replacement parts but was stumped how to change the burner. Without delay Sue offered to come out and change for me. Job completed.Broil King BBQ ready to go for another 20 years.Thanks Sue and team at Wairau 4 Seasons brilliant service !!!Totally recommend.

I never give bad reviews - 4 seasons have disappointed and frustrated me as I have been waiting for my outdoor furniture for more than 4 months and still COUNTING!!! the wait is not over yet!!False promises - At the time of the sale, the shipments were tracking for December, but due to a delay it had to be pushed back to February. An order placed in early November - pushed to February REALLY !! And today I get another email that there is further delay!! I don’t recommend this place to anyone looking to buy outdoor furniture!

Awesome people, bought a spa, it had a recall, but the team at Wairau were super helpful and facilitated the exchange for a smaller spa that is just perfect. So happy with our Capella model, and thanks to Ryan and Vijay.

The broil king bbqs are fantastic, but the customer service is shocking. I bought a bbq in January which included a free cover. After the bbq didnt arrive and I had to call them multiple times it was eventually delivered without a cover. Fast forward 8 months and I am still waiting for the cover for my bbq to arrive, and they appear have stopped responding to my attempts to get in contact. Avoid this outfit if you want good service.

We purchased an outdoor sofa & coffee table last week from 4 Seasons. Vijay was extremely helpful and we found exactly what we needed for our patio. The products are good and there are different styles to choose from at very reasonable prices. Would recommend them if you are looking for outdoor furniture, bbq sets or spas. Only downside was they had sale of 50% off for the coffee table after we bought it.

We are really disappointed with the fulfilment of our order from 4 seasons of the Caldena sofa set. We bought our sectional sofa set from 4 seasons paying a deposit on the 12 of November 2022 thinking that we would be able to enjoy Christmas with the set. We then told in December that there were delay in shipments and they would likely arrive after Christmas which was disappointing but understandable. We were then informed again of further delays that the set would arrive only in February 2023. In February we were asked to pay for the final deposit and that the set had arrived in the warehouse ready to be despatched to us (through their fulfilment team, Fliway). Disappointed by the delays, but relieved to finally have our set, we did so. But the furniture never arrived. We were supplied with a tracking number that doesn't work. We reached out numerous time to their different customer service officers, multiple times - Tiana, Callum, Elliot (I'm naming them here to show how many people we've actually spoken to and how we've been passed around) and yet no progress has been made. I was finally told this week by Elliot that there was a slight damage on one of the boxes but internally the product is fine and that they would be in touch with me within the next 2 days for delivery (sending me a link to select a delivery option). Again, that assurance never came through. I am faced with having to call again, but I am demanding a rebate/discount for missing our entire summer which we could have enjoyed if we went with a different furniture company. Deeply disappointing!I should've read the Google Reviews here before purchasing. Now, I know why they have 1 star reviews.

Amazing service from Vijay. Have bought 2 fireplaces and they both look splendid.

Helpful instore staff and pretty good selection of most of the items listed on their website. Clear communication on timing for our outdoor furniture arrival and costs to have it delivered. Good selection of barbeques onsite for anyone looking.

Based on our experience my advice is DO NOT purchase anything from this company. Our outdoor sofa was delivered damaged twice. The customer service has been terrible - poor communication, broken promises, zero care. The parent company Retail Links has some kind of system going where it's impossible to find out who's in charge and if they don't want to answer your question, they simply ignore you. Six weeks since purchase we finally have a functioning sofa, but we still have their broken property in our garage with no communication on when it's going to be collected. The time and energy we've spent trying to get what we paid for has been unbelievable. Don't give them your money!