Timberland Wellington

Great range of footwear for men, not so great for women - but I understand that this is changing. Timberland has been around for decades. If you worked in the film industry it was almost mandatory that you wore yellow Timberland boots - their most iconic product. Willis Street had a great range of products, but like a lot of other retailers, they were lacking staff numbers. When I visited, the shop was busy and we were there for over 30 minutes, being served but then waiting for follow up. Otherwise, great shop for casual wear, and particularly for mens shoes and boots.

Dan has been nothing but incredible with assisting me with advice regarding purchasing and maintaining my shoes. True professional

Totally agreed with the previous comment about the GUY attitude.If the owner of this shop actually care about their customer, Please get rid of this RUDE sales/store person . He is ABSOLUTELY NOT the right person in the front line.As we don't see any initiatives taken to actually reply the previous complaint, it kind of tell you that the shop owner doesn't care about their business and customer, especially how their customer is being treated by their staff.Came up here to shop for a decent boots and was intially served by a friendly and helpful man. Then he got caught up at the till and comes this STUCK UP GUY decided to 'offer his help' which we never ask for. His attitudes,tone and action literally turn your shopping mode off straight away in less than a sec. He is the worst salesman I ever met in my life honestly.Pathetic that you have such a weak mentally that you need to act so arrogance and rude. What are you trying to cover up? Your flaws and imperfections that you embarrassed of?Customer is not there to take your bad mood, attitude and mistreatment!A NO NO to even walk/look into this store ever again.

Great place to buy shoes and boots. Wide range of selection.The staff wasn't so great. I went there to get a pair of boots. I tried it on and the staff (the guy) just took the boots back and put it back to the storage room. I think he didn't expect me to buy it because I wasn't wearing nice clothes. Just rude to be honest.I hope the guy learn to threat customers better. Otherwise everything is great. Wide range of boots to select from.

Went there this week to try and find a pair of boots and a young woman made me feel unwelcome. There was another guy but he was busy with a costumer. She wasn’t interested to help me find what I wanted. I asked her I wanted to try two sizes and she said no and to try one at a time. She grabbed one size, I removed my right shoe and didn’t fit me, then went to grab the next size up and asked me to remove the left shoe, I told her to bring the right one as I already removed it so she rolled her eyes and walked away. Also, when I asked her of they do half sizes she said she didn’t know as she was only on the job for 3 months (she didn’t bother checking) and suggested to consider changing my socks. So I just walked away.

Awesome service just now when helping me exchange some shoes that weren't faulty, the style just wasn't right after reviewing at home. The exchange is not something the customer is entitled to when there is no fault, so I am grateful for the customer friendly policy. Thanks to Juliet for your advice on alternative styles too.

Awesome shop, the sales guys are lovely and friendly, specially Ben who helped me find the right size boots for myself… what a legend, thank you so much.

Had a defect with an otherwise excellent product. Dan was excellent to deal with, quick and professional in resolving the issue for meYou want a customer for life? That’s how you get a customer for life. Cheers mate

Staff very helpful an so patientNot once did they complain or give negative responses. Needs air conditioner but bright an cheerful.

Came in about 3 weeks ago, had my eye on the Earthkeepers original 6 inch. The service was brilliant forgot to grab the guys name but he'd actually helped me a few years back aswell with my other boot. Great service, product knowledge on point and was juggling myself and other customers. Well done. Love this brand. Stoked with my recent purchase.Also as a side note to anyone thinking about getting the earth keepers. The photo makes them look lighter on the main timberland website. They are much darker and look a lot nicer in person. Not a bad thing but might help anyone thinking about it.