Heat Pump Guys

We had our 6 heat pumps serviced. John did an excellent job servicing them. John was very professional and obviously has very extensive knowledge about heat pumps. A temperature control issue with one of the heat pumps was resolved after servicing.Thank you John for your excellent work. We will be requesting you to service our heat pumps from now on.

I guess it all comes down to who you talk too and how they feel on a certain day. My experience with these guys seemed like it would be good until Thomas came to give me a quote. He was early, which is normally good, but seeing that I WFH and was in a meeting when he arrived I asked him to wait till the scheduled time. When I met him at the appointment time he seemed very annoyed at me from the start. It felt like I was being brushed off and he then left in a hurry after only being here for around 7 minutes.... Anyway, after a week I phoned them as I still have not received my quote. I was told they sent it ages ago.... problem was they sent it to the Property Manager???? I own the house... there is no Property Manager.... I requested the quote!! So after trying to resolve that mix up I was told they will send me the quote as it is already done.... I am still waiting.... Guess they do not care about new customers and dont need them.... At least the impression I got.Looking at his response below on this review and turning the blame regarding aggresive" behavior around I guess shows the caracter of a person (His "professional" texts attached with wrong client email - no wonder I never received the quote). You would think a courtesy call to follow up would come from a supplier? Anyway

Called these guys to repair my heat pump. Tech said i needed some new parts and would get a quote to me asap. Didnt hear back and followed up told the person on the phone my heat pump is not working and im waiting on a quote. 5mins later i received an invoice stating my heat pump was working fine. I had to phone back and explain again my heat pump is not working and list the parts the tech told me i needed. 2 dayslater i get a text asking for the make and model number of my outdoor unit. I had paid a $185 plus gst call out fee and the tech didnt bother to record this info.Previously tried to buy a heat pump from these guys and paid the deposit only to find out on installation day they didnt have the unit in stock. I have learnt and will never use this company again

Samantha was fantastic during the initial consultation. Very professional and easy to deal with. Sadly, the installation was cancelled for the day on which it was scheduled, after my wife took a day off work. The installer was extremely hard working and professional and very kind to my pregnant wife. The big issue is that the code of compliance certificate has not been issued after 2 months- I have followed up twice.

Heatpump guys are the best. I have recently used their service. Very prompt service, timely response and great advise. I have used for heat pump regular servicing and will attempt to use them in future for my local heatpump/ Air Condition (AC) needs. Thank you for good service.

The professionalism shared by both the service technician and front office is second to none. They provided cleaning and maintenance services to an excellent quality; even after having to reschedule due to rain and needing roof access.Very refreshing air blowing now and even more refreshing service all around from these heat pump guys! Thanks :P

The guy who came for the initial consultation was amazing, let me know he was stuck in traffic and was going to be late, was friendly and knew his stuff. I arranged a time for the installers to come (between 8-830am). I was living 30 mins away from the installation address so had to hustle to get there on time. When no-one had turned up or called by 920, I called them. The lady told me it would be a while as the installer had only just left. He arrived at 945 but was apologetic. I understand staff calling in sick can be a problem but a phone call would've been appreciated. The installer initially put the bracket in the wrong place and put extra holes in my freshly painted walls. He assured me it would be fixed at their expense. He asked me if I wanted him to take the box the air con came in away but I said I could get rid of it. After he left I noticed the box was full of rubbish and the cover on the pipes to the outdoor unit didn't appear to be correctly installed. I emailed on 28/10 querying the remedy for the wall damage and whether or not the installation was correct and mentioned I was disappointed to find out the box was full of rubbish. On 1/11 I received a reply that it had been passed to the installation team. On 15/11 I'd heard nothing so I followed up. It's now 21/11 and still crickets. Incredibly disappointed by their lack of customer service - buyer beware...

Awesome service. Best in Auckland

We asked Heat Pump guys to install a split system in our unit.It was a new build and as such it was important to us to maintain a high quality finish.As it turns out, this was to be very difficult install, but the team went above and beyond to make it happen.From the Sales Team, to Admin, to Install Crew everybody was super engaged and focused on meeting the customer expectation.The team nailed it, the result looks great and functions perfectly.Thanks Heat Pump Guys, would 100% recommend.