Urban Care

DO NOT CALL OR BOOK WITH URBAN CARE.I booked with them, and WAS GHOSTED. THEY WILL NOT PAY YOU BACK. THEY STILL HAVE MY MONEY, AND CONTINUALLY MAKE EXCUSES. AND BASED ON THE OTHER REVIEWS THEY DONT DO A GOOD SERVICE ANYWAY. PLEASE BOOK AT YOUR OWN RISK.

I don't usually like to complain/give negative feedback, however I don't want other people being caught out like we have been.We booked the 4hr service and I spoke to the customer rep prior to the cleaning being done saying it might need more time & would we add that on before and they said no the cleaner will advise if they need more time and you can choose to do this. On the day I was never contacted saying what we paid for and the extra add ons I asked to be done wouldn't be completed. I made multiple calls to get an update and was told I'll call the cleaner and call you back, no call back to me was made.The cleaning wasn't even done to a good standard, the shower wasn't cleaned, floors looked barely mopped, the extra laundry we paid for wasn't done and we only found this out when we drove back to the house to check, since we never received a phone call.So disappointed we booked this to help as I'm injured using crutches and wanted to save my partner doing all the end of lease clean on his own, except now he has to go back and do the job we paid this company for! I sent an email with photos and my feedback and barely got an apology and no mention of trying to fix the cleaning at all. I had to fight for the refund for the room not done, however this doesn't resolve the fact we now have to spend time fixing what we paid them for!Book another company and save your time and energy having to try get the service you pay for.It should be called urban no care given cleaning!

I hate to leave a bad review but people need to be aware how unreliable this company has been. We booked over four weeks in advance for an end of lease clean and no one showed up. We called after 20min to be told someone was on the way so we waited another 40min and called back. This time we were told the cleaner had called in sick. The zero communication is incredibly frustrating.

(In Chch) Booked an end of tenancy clean, was super fast and easy to book over the phone using a grab-one voucher. Had the lovely Anna clean our 2 bedroom 1.5 bathroom house. She arrived 5 min early, and finished just on time (0900-1330). She was extremely friendly and professional. She did an amazing job- the place looks great! 10/10 made our move so much easier

I never leave a review but they have provided a horrible service. They were 2 hours late to the appointment !!! Still have not received a refund. They insist on cleaning again, whilst the “cleaning” that was initially undertaken was completed extremely poorly. We were not able to receive 100% of our bond back. Best to avoid this company.

I was impressed that I was able to get a cleaner for the next day for some urgent cleaning work required at our rental property. I also appreciated the convenience of being able to pay for the cleaner by the hour. She showed up exactly on time and did an excellent job. I would use this service again and would highly recommend it to others.

These guys are scammers. They take your money the day before and then on the day show up 8 hours late and then don't do any cleaning. Literally scammers. Their address on google is incorrect and when we went to that address the owner of the building said the cleaning business went under. When I asked the cleaning company what the address was they literally lied to me and said it was in kingsland while I was literally sitting outside the building they said they were in. They will only ever refund a portion of your money and ignore your calls and lie continously. Do not use this company. The cleaner who showed up was instructed to do a room and instead he redid what I had already cleaned. And then complained and said it was too hard BUT I was with him for 2 hours and when I left he left too and STOLE my cleaning products. This business is also registered as an ONLINE BUSINESS" only on NZ business registration and not a cleaning business. So be careful. Also fyi Urban Care I have your CEOs address and I will be around with the boys for a full refund of my money. Thank-you very much"

They charge a premium and provide really bad service. Hired them for end of tenancy cleaning of a small 2 bedroom one bathroom city apartment for a total of $572.77.The cleaning was so bad that I had to request for a redo. Requested for a different cleaning crew as the first team was really bad. This request was denied. I asked for a refund which was denied. The same team came back and I had to to take the day off to supervise. My landlord had to take some time off of work to come and inspect. When she tried to point out areas that were missed, the cleaner had a meltdown shouted at us and stormed off.Photos attached:In the end the landlord and myself had to roll our sleeves up and complete the job.The customer support team was also useless as they couldn't offer anything other than a $35 discount after I agreed to hire their carpet cleaning service to fix the chemical stain that their cleaning crew made to begin with.One of the worst experiences with a business ever.Conclusion: Please don't hire themEdit: This is a response to owner's comment:What you said is not true. The cleaning team did come to 'rectify' the issues which meant we had to take the day off of work and the tenant had to delay their move in date. But despite this the missed areas were not cleaned properly. This is because the cleaning crew were very bad at their job to begin with which is why they had to return. So it does not matter how many times they redo - if it is not cleaned then what is the point?And what do you mean the property required more that what we booked for? I had bought fridge, oven clean and carpet wash. Except for carpet wash which was done well but bought to clean up the mess made by your people, everything else had to be recleaned by myself and the landlord.Your cleaning lady shouted at us and stormed off by around 3pm in the afternoon and I stayed back till about 10 om cleaning up what she did not.

I had such a terrible experience with this company. Apparently this company is based in Auckland and they subcontract to local cleaning companies. You are lucky if you get a good cleaner, it is a hit and miss. I have booked end of tenancy cleaning with them in December last year. When I visited the house, the house was in a terrible state, looked nothing like a professional cleaner was in, cobwebs were everywhere, stains on the floor, wooden floor did not looked like moped. They have sent the guys again to clean and I was there. They were two young men with no clue what to do and I have to literally show them what to do, they told me they have forgotten to bring the mop the other day. There was some grease/stain under where the washing machine was, they lied to me without even trying to remove it , that can't be removed, when I tried to rub it off with a cloth it was removable. I didn't want to be around them afterwards. we later had problems with landlord and incoming tenants since the cleaning was not to professional standard which was in tenancy agreement. We ended up paying another 300$ for cleaning and did not get our bond fully refunded. I have evidence for all this. I have contacted Urban care couple of times but no response other than once saying it is with dispute team. It has been 7 months now. I think it is an absolute scam. I don't write online reviews, but I don't want anyone else to experience this rip off and emotional stress especially when moving houses over holidays.

If you want your money, and time wasted. These are the people to go to.We booked an end of tenancy clean, and had an original booking for a 10am. 7 long hours later. The cleaners are nowhere to be found. And they have the audacity to take money of you account and send you a receipt for the cleaning that hasn't even started. This isn't something you want when you're moving out. And this is just unacceptable.