Mercy Ascot Greenlane

I am writing to tell you how well my recent hip replacement surgery went at Ascot Hospital. Firstly, the surgical team was absolutely top-notch. Since I had several other medical issues on board when I presented for surgery, I truly made them work for their money.I recovered from the surgery over the next few days in the West Wing. I don’t wish to single out anyone in particular because it would be unfair on those whose names I didn’t learn. Those who went way above and beyond the call of duty know who they are and that will suffice. Also, I only met the few nurses and other support staff who looked after me and I’m sure that there are others on duty who I did not meet who are also doing outstanding work.But everyone from the nurses to the physios to the healthcare assistants on night duty, they all contributed to my recovery process.Dignity is a core concept in nursing care and maintaining patients’ dignity is critical to their recovery. Measures to maintain dignity in patients’ care include maintaining privacy of the body, providing spatial privacy, giving sufficient time, treating patients as a whole person and allowing patients to have autonomy. I don’t wish to dwell on this point, but I never felt uncomfortable with the way I was treated, with my privacy protected as much as possible under the circumstances.The food choices and the preparation thereof are also worthy of note as is the people who brought food and beverages to my bedside.I’m sure that I am not alone when I express my gratitude to the entire team at Ascot.I may be back to have the other hip done. If so, I know that I will be in good hands.Regards,Chuck RademacherSouth HeadHelensville

Doctors here are useless and for me he looked like a scam artist!!!!! They charged $80 for paracetamol plus 2 hours waiting time. I asked for medicine to treat stomach pain. He said paracetamol treats everything in this country. This is seriously a joke!!!!!!!! He also thought my son was acting(guessed based on the questions he asked us). He was in serious pain that he was crying. My son was literally shocked when he asked those questions. Doctor was super rude too. He asked what did you expect me to do. The answer in my mind was “treatment of course”. In my opinion he doesn’t know how to treat gastroenteritis and doesn’t know what medicines work for it. Just to be in safer side he is giving paracetamol. 0/10 for this hospital. This place might be good for accident cases but for medical it’s not good to visit even for emergencies

Denying people medical treatment by delaying access to THE doctor , whilst simultaneously offering a specialist clinic, where people can book in and leave within 30minutes, in direct contrast to us - waiting 5 hours and then only to be continually bumped down the cue for so called emergencies. The most excruciating thing is , I know for a fact the doctor would spend 5 minutes with us and then send us on our own way. Also the older receptionist tends to make broad assumptions that someone with allergies is a covid case. This place should not be permitted to continue as an A&E.

Recently discharged from Ascot Green Lane East.My surgeon and anaesthetist were fantastic, really made me feel safe and done a brilliant job!The care from the nurses and other health care staff I encountered personally, was extremely disappointing and not up to the care standards you would expect from a private facility. Barely a smile and bedside manner was poor. Simple practical support around hygiene, movement and comfortability was neglected. Nurses would be talking very loudly at all hours of the night outside the room and overheard a rather inappropriate comment made by one, jokingly asking another if she still had her ovaries I had just had a hysterectomy. Very inconsiderate. Food was average not any better than public.

The hospital is great, staff are amazing. The parking situation is another story! Terrible and so expensive, and if you forget to pay there is no human being available to meditate any issues, you just get a ticket from the cameras!

I recently had knee surgery. From arriving at reception, right through to discharge, every encounter I had was fantastic. The nurses are all very lovely, tentative and caring. I have terrible veins, and they anaesthetists used humour to help me through the process of the IV going in and my nerves leading up to going into surgery. The hospital is clean and tidy. Rooms on the ward have ensuites, with were cleaned to a high standard. The rooms have nice big windows to let in the day, and decent sized TVs with a convenient set up. Would highly recommend this hospital to others!

we have been going to ascot medical since my boys were 5 yrs old. Went in today to have my older son who is 22 now have his throat checked. Went to reception and gave our name and address. We weren’t asked any other questions so since we’ve been there before I assumed all details are up to date. We were told to sit then 10 mins later nurse saw us. After that we waited 5 hours to be seen. In between I went to reception several times to ask where we were on the list. Was told 3rd then 1 hour later were told 2nd then 2 hours later we were still 2nd. After 5 hours were finally seen by doctor for a whole 10 mins or so. We went to reception to pay thinking we are enrolled and eligible since we were in the past. Was told the total was $160. Omg $160 for sore throat some antibiotics and Panadol. After trying to get an explanation from the receptionist as to why she still didn’t clearly explain. All she said was that you haven’t been here in a while and you’re not enrolled or eligible. I said to her we’ve been coming here for years and if it’s not then why didn’t u let me know that before we wouldn’t have waited coz I can’t afford that. We thought we were paying $39. She didn’t seem to care in helping us or to correct the problem. So we paid and left. There goes the grocery money for the week because the receptionist was too lacking in communication and couldn’t be bothered to help. She didn’t look too sure herself a to what she needed to do. So please before you spend time waiting ask for the charges and fees for yourself even if you’re enrolled or eligible. These people are just trying to make money. I’m the past year’s reception that we use to go there the reception would tell u if you weren’t enrolled. But now the communication and standard has gone down.

in hospital very recently for knee replacementall modern conveniences ice for knee in place 24/7pads on feet to stop dvt, nursing staff and physio's really helpful and with different personalitiesexcellent surgeon dr Hucker and anesthetist Gerry/walking without crutches very quickly same day,not forced to mobilize rather encouraged,not needing much pain reliefmeals were ok they were trying a room service approach, order when you wan,t which worked sometimes, other times on the phone for 30 minutes as no one answering due to high demand at end of the daywould have been nicer to have a mini bar set up as dont want to ring room service every time you want a cold drink, or a snack,totally recommend this hospitali am a health professional so can be very critical :}

I was so impressed with the level of communication and care right from the start. Staff took the time to explain all the steps so I was never left wondering what was happening. The staff were so kind and caring. I definitely felt like the most important person in the room. Plus the views from my room were lovely to look out at!