BNZ Auckland HQ

Awful customer service. Awful tech, they said I could activate my new debit card but guess what, I couldn't. Tried everything including ringing them. But nope. Transferred my money to my asb account, will be closing my bnz account in the morning (if their customer service answers)

Lovely bank with lovely staff. Tony at the front desk is always so friendly and helpful, and he set up a meeting for me with Katie who is hands-down the most awesome and helpful person I have met at any Kiwi institution. She set up my account, patiently explained to me the app functionality, and why certain banking processes worked the way they did.Since I was new to the country, she also gave some pointers about things to consider when setting up my finances re: insurance, investments, loans, rent etc. All in all a 5/5 experience, and I would recommend BNZ to anyone who is new to the country and needs to set up their first account.

Just wanted to say how awesome BNZ is. I went to the Auckland branch yesterday to set up accounts, and the representative NICK was beyond top-notch , very informed, and well mannered. Hands down, thanks to Nick, I will be a forever client here. Unlike all the biased reviews below, I am a buisness man with a rather large income , so banks to me are usually very unhelpful but not in this case. IF YOU PLAN TO BANK USE BNZ there top notch.

Went there on a busy Monday but had the best bank service ever. Tony did an amazing job at helping me to open an account. Very friendly and professional. Great job!

Tried calling the BNZ 0800 number today - answered all of the automatic prompted questions and then on hold - does the BNZ think or expect to have their loyal customers wait forever (wasting the customers time) while they force them to wait just to have a human being actually answer the phone call. BNZ I think you need to up your act when it comes to what good customer service means to your customers rather than reducing your staff wage bill

Some of the worst behaviour I have ever experienced from business professionals.I would avoid BNZ at all costs as dealing with them is bound to lead to disappointment and frustration.If it wasn’t for our banking regulations I would expect them to run off with everyone’s money.

5 star for the young man (maybe interning or something, seemed super young) on Monday, who was extremely friendly, helpful, and quick to the point. Seemed more professional and happy than most everyone else working there.

Fast, friendly and efficient service to open an account at this branch. The clerk, Tony, attentive to me as an international customer, and tried his best. Thanks!

Tony is awesome, one of the coolest banks I have visited very unusual decor and looks great