North Shore Hospital Emergency Room

Had to wait 4 hours just to change the dressing.. I understand there are shortages in staff but this is ridiculous! Especially the nurse named Linda. She just made us what almost an hour to get the dressing delivered and had absolutely 0 care in the world to look after the patients.

Despite expecting my mother, it took in excess of 3 hours to even get her a bed...and that was after having to insist that they did something... you can't keep an 80 yr old with dementia and liver failure sitting, wating for so long. So slow. Painfully slow. The saving grace is the amazing nursing staff there.

Sent after visiting white cross so i was taken in quite quickly, but i also did have chest pains

No rush just calmly putting me in a cute little room and attentively giving time and care.

This is regarding the 2 male ED RNs in the waiting room compared to the rest of the ED staff. I observed that these 2 male ED RNs did not even perform first aid or simple/ light wound dressing to a patient who has had a head wound, bilateral knee contusion and abrasion, and mild head injury from a fall. This patient was my mom, and not even a drop of saline solution was used to clean mom's dirty wounds. The male, Asian RNs on duty were too busy talking, and not in any hurry to do actual first aid, just busy with paper and computer work and pushing around a dressing trolley but not actually using it, till my mom started bleeding again from her head wound and he was just walking around or talking, till he finally condescended to do a dressing that is so substandard as no cleaning of wound was involved, he just put his gloves on, folded a piece of gauze and stuck it on mom's head wound. My question is, how in the world did this inept RN end up working in the waiting room of NSH Emergency Department? Where's the infection control? Why are their wound dressing techniques so substandard? I would like to thank the lovely ED doctor, Doctor Nick who dressed mom's wounds, he is doing such a fantastic job and the RN who gave mom her tetanus injection, and Moana who took mom back from scan, they are all lovely and very professional. I would also like to thank the male staff who took mom to radiology for scan and his wife who saw us and helped us at the mall carpark where mom fell down. She kindly told her husband to look out for mom when she gets to ED. I hope NSH will give him special recognition for taking the time and expressing care and concern towards us. These are the kind of health professionals we need at this time.

They are the best team, the kindest doctors, nurses and staff. They are very busy and under lots of pressure and they can still provide the services with kindness, explaining everything and answering any questions.How rude from so review to complain about waiting time while they are saying in their review that they went there for something simple to waste the staff time while other people are in critical condition.What do you expect from them to leave life threatening case and comfort you???

Saving Iives educatuong Karen's. Much respect for our health carers.

We were coming to the hospital with a doctors referral for general surgery so we did mot have to wait and were off to where we needed to be reallt quickly.

ED 19/07/2022..BRILLIANT,EFFICIENT,SKILLED,POLITE,KINDLY staff,cleaners,breakfast lady,hospital aids,nurses,doctors...WELL DONE you guys,you're very appreciated.Thankyoy

The waiting time was extremely long just for a simple treatment. If you don't ask no one will take care of you, all you can do is just waiting and waiting. Some male nurses are too busy talking.