Shoe Clinic Northlands

I Stopped in here when the mall was not too busy so I had no crowds to contend with. It might be a different experience if it’s too busy. However I was greeted by the staff and treated exceptionally well. They took all the necessary measurements and fit me into a great pair of shoes that are designed for what I need them to do. This has given me a great satisfaction and confidence to begin my training. Awesome work, more stores need to have such well trained and intelligent staff members. The shoes they have are on the higher end of pricing but they are good quality and it’s not the place to come to and buy cheap junk. Everything was quality from staff and respect to the products on the shelves. Great stuff I will not go anywhere else for running shoes.

To the amazing customer service staff Nick, who went above and beyond to help me find the perfect shoes for my flat feet:I would love express my sincere appreciation for your incredible assistance. finding shoes that fit my flat feet has always been a challenge for me, but you made the entire process feel effortless.From the moment I walked in, your warm and welcoming attitude put me at ease. You took the time to listen attentively to my concerns and answer all my questions with genuine care. Your knowledge about footwear and its impact on different foot types was truly impressive.But what really stood out to me was your unwavering patience. You never rushed me, even when I tried on multiple pairs of shoes, making sure I found the perfect fit. Your dedication to ensuring my satisfaction was evident at every step.I can't thank you enough for your kindness and exceptional customer service. Your genuine and compassionate approach made me feel valued as a customer, and it's rare to find someone who goes the extra mile like you did.Because of you, I not only found comfortable shoes, but I also had a memorable experience. You're a true asset to your organization, and I feel incredibly lucky to have crossed paths with someone as remarkable as you. Also, I get to enjoy my walks pain free with my husband and our Australian shepherd puppy!Thank you from the bottom of my heart for your outstanding service. You've made a lasting impact on my shopping experience, and I will be sure to recommend your store to friends and family.

Nick was extremely helpful and a pleasure to deal with. I don’t think I’ve ever had such good knowledgeable service in a retail store before. The shoe fit process was fantastic and Nick took the time to explain every step of the process to get to the end result. Thanks very much.

Sad to say not a good experience during my visit, questions weren’t answered right from the start, and incorrect shoes offered, it started off with Simon not being able to find the shoe which I found myself on the wall while they were at back, vague answers and descriptions about the shoes given were very generic, while reviewing the recording of how I walk, had to stop a-few times while other staff took their recordings and then leave that station early with unanswered questions and brushed aside, shoes bought out and once tried on knew something was wrong, I checked the box they were women’s shoes not men’s, found out I was offered the wrong size even after the staff had taken my measurements, I also wasn’t given the option to try wider ones or a size higher as I asked about. Wanted to compare with trail shoes as well but just got told “they got none” that’s all. Shoes not in the colour I wanted but staff still pressured me to get them, they did check their other store. I had to order the shoes I wanted based on their assessment of the ones I needed but left the store uncomfortable about paying and ordering shoes that I wanted with the limited options I was given. 1/2 hr came in with the perfect size shoes, width and colour I’d purchased from another store that had a better assessment and took the time to listen and answer questions I needed and to tell them and I didn’t need to order from them.

Wow! What an experience!I thought service delivery is dead but not at this shop.I loved one of the shoes and I had Paris, one of the shop representative whom assisted me greatly to fit me in the right size.I wasn't sure if I should get them now or later, Paris offered me to place them on hold for 7 days. I provided my contact details and I decided to go purchase them a few days late.I had the pleasure to be serviced by a gentleman named Nick G"Nick was fantastic

Have to give a 5/5 star for Simon who is relatively new to this career which he openly acknowledged but throughout my experience he consulted, listened and provided me with the correct shoe based on my Podiatrist’s recommendation. While the shoe purchase experience can seem like a production line, Simon was very engaging and I have to say was a great representative of Shoe Clinic, a business I have been going to for many years but not consistently. He may well have changed that but in the meantime I left a very satisfied customer.

Wow, all I can say is fantastic service. I had purchased a pair of running shoes in May, and two months later they honored their 30 day policy of returning for a swap. My original shoes were too small, and a straight out swap for a bigger pair was given to me. Many thanks Jacob from the Northlands store for doing this for me. I am a very satisfied customer ☺️ and I will definitely be returning to buy my next pair.

A fantastic retail experience. Zoe took the time to listen to my requirements and got me to do a test walk so she could recommend an appropriate pair of shoes. I'm very happy with the pair she sold me and with the whole shopping interaction. So much so that the price wasn't a concern.

Just popped into the Northlands store to look at replacement options for my aging and worn Salomon XA Pro trail shoes, following 10 min foot and video gait assessment by Nick and trying 3 styles, I walked out with a pair of Mizuno Wave Daichi which will work nicely for my odd feet. Thanks for the great peronalised service!