Jones Family Business

I’d highly recommend the Jones Family Business. We have a Smeg dishwasher that had several parts fail simultaneously (the various parts of the upper spray mechanism). The process of ordering the parts via their website was super easy and the helpful service team rang me back immediately to confirm they had everything in stock and would send them the next day.The parts were all genuine Smeg and fitted perfectly. Great service!

Two of the friendliest and most helpful delivery guys I have ever had the pleasure to meet. On what was a very stressful and emotional day due to a family emergency, these guys were so kind and made my day that much easier and less stressed. So appreciated their efficient and quiet approach to the job and can't reccomend them highly enough.

Had a terrible experience around a year ago and was consistent with other low reviews.Received a phone call as a customer service follow-up and they sent out a new/different worker.Difference was night and day. Appears to have turned a corner. Excellent and would now happily recommend!

This is the warehouse pickup location for Kitchen Things. Go to the Jones Family Parts and Service Entrance, there is no Kitchen Things signage, but they are the same.

More than 2 weeks ago, a repair man from your company visited to fix a problem with dishwasher. He promised to return with a part. Many phone calls -- all initiated by us -- and much useless discussion later, we have no indication if your company will ever resolve the problem. We have no idea if there is a genuine problem. You don't return phone calls, answer phone calls, or emails. So much for your family values": they obviously don't include basic courtesy."

Timely response and great service. We thought out Asko dishwasher was on its last legs but the Jones technician was great. He even spent time showing me how to maintain/clean the various parts. And he had the new part on hand so we were good to go. Much better than past F&P service experience.

I received an Asko washer dryer package, supplied by the Jones Family Business through Mike Greer Homes. The washer began leaking in less than a month, but was thankfully repaired under warranty. The dryer stopped working after about a year, and should still be covered by a two year warranty. However, seven weeks after making a claim, I’m still waiting for an update as to the delivery of a replacement. The team at Jones Services keep taking “urgent messages” and assuring me that someone will be in contact within a day with an update, but this never actually happens. In the future, I would avoid both Asko appliances, and the Jones Family Business, at all costs.

The technician turned up promptly and was very pleasant. They didn't have the parts needed but said it would take 2 days. I was promised I'd get a call. Two weeks of chasing has resulted in nothing. Staff have been very polite but NO SERVICE. And it's service I need.

It's unfortunate this company (and their partner" company Applico) are the authorised importers/dealers for many brands. Because their communication and internal processes are absolutely atrocious and disrespectful to the customers. Not to mention the "service technicians" managed to damage my property and since the oven has finally been repaired I've heard nothing.My only recommendation is people avoid this organisation.And before their Customer Service bot pretends to be concerned about this feedback and ask me to email them. I'm not going to

I definitely recommend this company if you value great service. I ordered an Asko oven part through Christene on Monday morning. She double checked to confirm that the part was definitely in stock, invoiced me later that morning , I paid and the part was at our doorstep at about 9.00 the next morning. Outstanding.