Pascoes The Jewellers

No mention of price to resize a ring when purchased. Then found out when we took it back it was going to be 20% of the cost of the ring to get it resized. Unhappy we were never told in the first place.

Rachael is amazing to deal with, excellent service and friendly staff.

Great service and knowledge in Hamilton shop Chartwell. Great staff and great management. New Plymouth however!!!!! absolute rip off!! Nasty little shop trying to deceive and mislead my friends son.

Lovely clean and tidy shop. Nice to walk into. Very efficient service

Thank you Rachael for your Amazing customer service! My watch fits perfectly, really do appreciate your helpKind regards

Very friendly and helpful staff

Unprofessional staff - childish group of young and older women who speak unkindly of customers and other staff.Management seems outdated and store needs refurbished.Poor selection of jewellery

My partner and I went into the shop to resize her expensive watch. The young lady there got it done in under 5 minutes with no charge because she said it was easy to do which was a nice suprise. We always choose Pascoes because we have found other jewellers to be quite intimidating when they stare and dont ask if we need help but are quick to ask others when they enter their empty shop. We love purchasing new jewellery and we spend alot mainly on watches, necklaces, rings and bracelets but if we do not feel welcome we will wipe those shops off our lists of places to purchase from. Reviews can be very paramount to a business so dont judge a book by its cover and also just because people may not look like they have money does not mean that they dont? We work 60+ hours a week so 9 times out of 10 we are in our work clothes thank you for making us feel welcome, your customer service reps are the best..

Excellent service. Removed a link from my watch strap with no charge.