Rembrandt - Sylvia Park

Bought a suit which I got adjusted and has lasted me well over 6 years. Nice customer service unlike Barkers next door. Highly recommend

Great service and great suits. Ernesto was a great help, he knew his stuff. Prices are fair, and the quality is excellent. Free measurements and even discounts were given. Extremely friendly and expert store. I highly recommend visiting if you are looking to invest in high quality suits and shoes.

Really disappointed with the customer service recieved today. I purchased my suit from Rembrandt Sylvia Park back in 2021 and the experience I had dealing with Ernesto was exceptional. However the experience today was the complete opposite. A very arrogant young guy who simply seemed disinterested in being helpful. Even after I prompted him several times and explained to him what I was looking for all I recieved were blunt and unfriendly responses. It's such a shame that quality of service recieved at Rembrandt Sylvia Park is in no way a reflection of the percieved quality (not to mention the premium price points) of the Rembrandt brand.

Best suits in Sylvia Park. Great quality clothing, friendly staff and amazing service. Staff really care about style and will help you find the best outfit.

We were helped by Ernesto unfortunately his name does not match his level of earnestness.We came to the store to first browse as a customer and see what are the options here we were not at the stage to buy something.We asked him when we first went some weeks back if there are other options for coats for which he mentioned that it can be tailored. We were at the stage wanting to know more about that but still not interested to buy a coat.I mentioned we would like to know the price and then he had mentioned that depends on what we go with. We agreed that we are interested to go through the process to know the price and see if we like what we are presented with.He called the day before the booking and also again on the day. Still not one of those interactions was it made clear to us that we will at the end of this have to pay.The whole experience we were taken through was great i cannot complain on this. The output was not what we wanted as those options were not available so at this point I was disinterested with going further. However I went through till the end to see the change in cost as that can still inform me what I do next.Payment on the eftpos was the presented. I told him very clearly that I didnt come in today with the intent we buy a coat. And even if we did I didnt have the money on hand as well.If he was more forthcoming to start with and we knew this would be the outcome we would have not wasted his time our ours.What ended up happening was we had to end up paying for this suit.This is where we feel robbed as we didnt want to buy a suit and becuase we were told that we need to go through the measurements to get the price it feels very misleading.I hope my experience will help someone else they decide to go and purchase from here just be aware of this if the sales person does not make it clear. Im not sure if this is a sales tactic or just he forgot but either way be aware of it.Rembrant please make sure staff make this clear from the begining even if they are the store manager who is selling. It feels very deciptful. Ernesto if this was a sales tactic please consider changing your name as that too would be very misleading of what you do.

Travis from Rembrant Sylvia will be the reason I shop here. His knowledge, service and friendliness was far beyond expectation and is a real asset to Rembrant.

Top notch experience, was serviced by the store manager. He is highly knowledgeable, fashionable, and also considerate of budget.Provided us with an expensive and affordable option and gave us all the information and answered any and all questions helpfully with detailed explanations and examples. Ended up buying the complete outfit, blazer, pants, shoes, belt, pocket square, tie in store, alterations in store.

Absolutely no attention paid to customers when we walked in. Definitely lost a sale from me. Don't bother with this branch.Response: young tall male working yesterday afternoon, 07/03/2021 - looking very disinterested. No greeting when we came in, even when we were the only customers at that time. No assistance provided initially. When prompted, he did not offer much - one word answers. The clothing might be good, but the staff are what drives sales in my opinion, IF they provide a pleasant customer experience. Please hire the right people or train them well. Very different experience in the other rembrandt branches

I just wanted to commend Tom about his customer service. He shows interest and listened to all my questions. He is genuinely caring and will help to the best of his knowledge about my questions. He looked for all the possible suits that will look good on me and gave advice on how to look good. Thank you so much Tom.