DECJUBA

It has taken me a couple of days to compose myself enough to write this so here goes.On Monday 18th July, I visited the decjuba in Westfield Riccarton. I purposefully went to that particular mall to visit that particular shop to shop for some work clothes. I was dressed casually as it is over an hours drive. Upon entering I started browsing for specific styles I was looking for. There were a couple of other ladies in the shop and the assistants were intermittently helping them. They didn't approach me as I assumed because they were already busy helping others. However when they were finished, they did not even spare me a glance,no hello, no can I help you etc. Mind you I had been in there for a good 15minutes now. I was clearly looking for clothes to buy and would hold them up to me and tell my husband that they wernt quite right and I'm sure they have something else similar etc. Not once did the shop assistance even acknowledge my presence. Another 3 customers entered while I was there, all of which received a cheery hello there

Terrible customer service. I intended to purchase a number of items but there were three staff members in the store, and not one asked if I wanted assistance. They appeared completely uninterested when asking for help, and almost made me feel uncomfortable for doing so. Went to another branch where the team was much more welcoming. Not recommended!

both managers are fantastic, love the new store its much bigger and easier to shop. so much stock to choose from and the staff make it so easy. highly recommend this branch.

Everytime i go shopping on a Thursday night I am greeted by Drew who i find out last Thursday 24 November is the Assistant Manager there. Really good customer service but not too pushy. Riccarton is my go to store as i don’t receive the same level of service at the other CHCH stores.

Good place for women's clothing. Most of the time will have sales going on. Or at least 10% off full price garments at all times of u are a registered customer. I recently bought a kimono that was faulty, I had it for 4 weeks, only just noticed the faults. They were so kind going extra miles getting me a replacement as it was almost end of the line. They went to check in the storage and had to go to another store to pick one up for me so I will get it quicker than posting. For this level of customer service it's hard not to shop with them all the time!! Highly recommend.

5 star service at Decjuba Westfield Riccarton Thursday 28th July. I had been waiting for the new styles to come in for a couple days and I came in and was greeted by the tall staff member who was lovely from start to finish. All the girls working were lovely and accomodating and I will be back! thanks

Their customer services were excellent. I specifically wanted a jacket I had seen on their website, however it wasn't on my size on the racks, they checked throughout store to find my size and even pulled off the mannequin, their service was fantastic, and I got my size after all. Store is clean and tidy and organized. Clothes are on the more expensive side, but definitely great quality! Would definitely shop here again!

I never go out of my way to post Google reviews, but feel it is necessary to voice the experience I had at this specific store. Received the most horrible, deliberately nasty customer service, that was backed up with an extremely nasty comment from one of your team members. I will be taking the complaint further to make sure it reaches the appropriate people, because as a store manager in retail myself. I have honestly never witnessed anything so rude, and that's saying a lot being in the game myself for over 6 years. I really have no words and cannot believe my experience to be honest. Cut the snarky rude remarks and treat ALL customers with basic respect? It's really not difficult.

if I did receive a welcome by a staff member when I was instore, I didn't hear it because of the music at the time